Senior Major & Strategic Account Executive - Customer Success Advisor

In the Senior Major & Strategic Account Executive - Customer Success Advisor role, you will manage high-profile strategic accounts, leveraging your deep understanding of business and client needs to drive significant revenue growth. Your expertise will guide team efforts, and your authority in negotiations will be critical in securing major deals.

Responsibilities:

• Build and sustain long-term relationships with high-profile clients.
• Identify and secure new business opportunities with major accounts.
• Develop comprehensive proposals and strategic sales plans.
• Oversee seamless coordination between clients and internal teams for enhanced service delivery.
• Proactively monitor and address client satisfaction and service improvements.
• Analyze complex client data to inform and adjust sales strategies.
• Lead strategic discussions in sales meetings and strategy sessions.
• Resolve high-level client issues with minimal supervision.
• Strategize and drive major lead generation and marketing campaigns.
• Negotiate high-impact product/service terms with broad discretion and authority.

Skills:

• Deep Business Insight: Extensive understanding of business practices and financials.
• Strategic Client Management: Advanced proficiency in managing key client relationships.
• High-Level Negotiation: Ability to negotiate terms with considerable autonomy.
• In-Depth Data Analysis: Skill in analyzing and interpreting complex data.
• Persuasive Presentation: Expertise in impactful presentations.
• Cross-Functional Leadership: Ability to lead coordination between diverse teams.
• Comprehensive Sales Knowledge: Mastery of sales strategies and practices.
• High-Level Issue Resolution: Proficiency in resolving sophisticated client issues.
   

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.