Manager P&ED

Manager, Process & Experience Delivery (P&ED)

RBH, a Philip Morris International company, is seeking a Manager, P&ED to lead employee services, programs, governance, and partnerships across Canada. This role is responsible for delivering a seamless employee experience while ensuring operational excellence, compliance, and continuous improvement across People & Culture processes.

Key Responsibilities

• Lead and develop a high-performing P&ED team.
• Oversee pensions, benefits, wellbeing, health & safety, and employee programs.
• Drive improvements across the employee lifecycle.
• Ensure compliance with Canadian employment, payroll, benefits, and health & safety regulations.
• Manage relationships with vendors, consultants, brokers, and administrators.
• Partner with local, regional, and global stakeholders to enhance service delivery.
• Lead audits, reporting, governance activities, and budget management.
• Use employee feedback and data insights to improve programs and processes.

Qualifications

• Bachelor’s degree in HR, Business, Finance, Commerce, or related field.
• 5+ years of progressive HR Operations, HR Service Delivery, or People & Culture experience.
• Experience leading teams and cross-functional initiatives.
• Strong stakeholder management, communication, and problem-solving skills.
• Experience managing external vendors and service providers.
• Knowledge of Canadian payroll, pensions, benefits, employment compliance, and workplace health & safety preferred.
• Experience with process improvement, change management, and HR transformation initiatives.
• Bilingual English/French is an asset.

Key Competencies

• Leadership and coaching
• Operational excellence
• Employee experience focus
• Compliance and governance
• Project and change management
• Analytical thinking and decision-making
• Business acumen and relationship management

What We Offer

• Salary: CAD $126,888
• Flexible work options
• Health and wellness programs
• Exposure to global teams and transformation initiatives
• Inclusive, collaborative culture
• Professional development opportunities

This role is ideal for an experienced HR Operations leader with expertise in employee programs, governance, benefits, compliance, and service delivery within a complex or multinational environment.