Challenge, reward and opportunity – the PAL Group of Companies offers all three. If you are a motivated, energetic and challenge-driven individual who is eager to succeed, you will fit in great with our corporate culture. With a proud history in the aviation industry for nearly 40 years, our company has grown and expanded to become international leaders in aerospace and aviation.

Supporting the PAL Group of Companies, we are looking for Help Desk Analyst to join our team in St. John’s, NL.

Responsibilities:

Provide Tier 1 and 2 End-user system support for the internal staff, including on-site and remote desktop support. Provide assistance and computing support for external, managed services customers.
Provide server support and maintenance. Including basic server setup, storage/ monitoring, maintenance, patching and general support.
Provide network support and maintenance across various networking devices through the internal LAN, WAN and external client sites. Basic management, updates, reporting and general network support.
Build, configure and troubleshoot software and hardware enhancements, and infrastructure upgrades.
Perform and troubleshoot application installations/deployments and upgrades with new releases.
Work collaboratively with cross functional teams to ensure end-users equipment, servers, networked equipment, and research equipment are in working order
Providing high-level support and will overlap with some duties of other IT support staff: troubleshoot and resolve problems with servers, personal computers, workstations, laptops, peripherals, and/or network systems etc.; perform hardware and software installation, configuration, upgrades and enhancements
Answering phone calls, analyzing problems and resolving recurrent difficulties, communicating technical solutions in user-friendly language, and conducting end-user training where necessary
Diagnosing desktop workstation problems, set-up of PC workstations including configuration, duplicating and distributing hard drive images
All other duties as assigned.

Qualifications:

University degree or college diploma in Computer Science or related field
Experience with support and administration of traditional office applications, such as: MS Office, Office 365.
Experience with traditional IT support tools and systems like; SolarWinds, remote desktop, ticketing systems and monitoring and logging tools
Previous experience with the setup and maintenance of public cloud technologies such as; AWS, Azure and Office 365.
Experience with Windows and Linux environments as well as traditional infrastructure like HPE, Aruba, Cisco, Dell, Nutanix etc.
Excellent interpersonal skills.
Strong written and verbal communication skills.
Good presentation skills and the ability to communicate technical concepts to non-technical personnel
Ability to prioritize and work in a fast-paced environment
Must have good familiarity with other IT infrastructure technologies such as large scale high performance storage systems, databases, telephony & cloud computing
Network design experience is an asset
Strong experience with networking systems: LAN, WAN, switches, routers, protocols, firewalls, VPN, wireless networks, security appliances, and network access security
Experience with VOIP telephony systems is an asset
Completion of Cisco and Microsoft certifications would be considered an asset
Open to travel when necessary
Ability to work an on-call rotation

What PAL offers you:

Personal travel privileges with PAL and interline agreements with other airlines
Comprehensive health benefits including medical, dental, vision, and life insurance
Defined Contribution Pension Plan
Employee Stock Purchase Plan
Employee Tuition Assistance Program
Employee and Family Assistance Programs
Opportunities for growth

PAL is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion whereby individuals are recognized, supported and respected. Candidates of all backgrounds are encouraged to apply.

Only those candidates selected for an interview will be contacted. Thank you.

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Help Desk Analyst

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