Director, Canadian Reinsurance Operations

TheDirector,CanadianReinsurance Operationsis accountable for the management of Reinsurance Operations strategy,developmentand execution of plansto meet the business needs for the increasing growth of reinsurance arrangements. These strategies will enhance process engineering and operational efficiencyin order tomanage risk and increase the organization’s effectiveness and ensure consistenthigh qualityservice delivery, while also delivering increased insight into all aspects of our reinsurance portfolio.

Position Responsibilities: 

• Strategic Thinking: Participateas part of the Group Reinsurance Management Team responsible for strategic planning and leadership;identifyopportunities for the business to further its goals. Contribute to the strategic direction for the business, especially as it relates to Operations. Participate in key decisions on major projects and initiatives withbusiness unit wide impact.

• People Leadership:Effectively usestrong communicationskills to translate Segment business strategy into workable plans/projects for Reinsurance Operations. Lead, motivate and develop teams within Reinsurance Operations. Set clearobjectivesfor direct reports toattainbusiness goals. Playinfluentialrole in leading an operational team in growth and in driving change, while working in a complex and changing environment. Lead and develop acustomer centricculture by attracting and developinghigh performanceemployees andprovidingcareer growth opportunities in the area.Liaise with other Senior Management inManulife Canadato align goals with business strategy.

• Business Acumen:Proactivelyestablishesand implements quality and productivity initiatives for continuous improvement. Delivers and executes large-scale projects which will transform business processing and Reinsurance Operations within Group Finance and Actuarial. Provide business direction and planning to prioritize the development and maintenance of administration systems and other support technologies. Develop and implement programs and benchmarks to measure quality and productivity within Reinsurance Operation’s processes.

• Personal Effectiveness: Demonstratesstrong achievement orientation and looks for continuous ways to improve, continually pushing for results, looking for new ways to increase operational effectiveness, value-added insights and motivate surrounding teams. Ability to lead inambiguoushigh-pressured environments, providing guidance and showing resilienceinthe rapid pace of change. Strong and practical risktakerfocused on continuousself –development.

Required Qualifications: 

• Strategic orientation

• Ability to interact withnumerousother areas and Senior Management on key business issues as well asdemonstratestrong management skills in the areas of leadership, staff development, teambuildingand organizational management

• Strong presentation facilitation, communication skill

• Excellent understanding ofthe lifeinsurance and reinsurance with the ability to translate external issues and trends to internal business strategy

• Operationally focused and results-oriented

• Strong change management and communication skills

• Strong analytical andproblem-solvingcapability

Preferred Qualifications:

• Superior influencing and negotiation skills

• Ability to adhere to high ethical standards whilemaintaining/promotinga positive work environment

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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