SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS - CONTRACT (HYBRID)

LOCATION: Toronto or Windsor

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

• Lead and coordinate cross functional problem-solving efforts to address operational challenges
• Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping) and work with cross functional team to uncover issues and process inefficiencies
• Develop and implement corrective actions, ensuring quality and sustainability of solutions
• Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans
• Act as a SME across a variety of operational scenarios, offering analytical and strategic support 
• Define and monitor KPIs to assess operational health and performance 
• Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting
• Represent the business partnership team, promoting its value and impact across the organization
• Contribute to portfolio reviews and dashboard development to support transparency and decision making
• Champion continuous improvement by proactively identifying friction points and operational risks
• Ensure alignment across teams through streamlined communication and shared understanding of goals 
• Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans