Infusion Coordinator - On-site - Mississauga

Responsibilities include:

• Oversee daily functions of all GreenShield infusion centers in the GreenShield Infusion Clinics Network across London, GTA, and Ottawa
• In coordination with the Nursing Supervisor/Nursing Manager, infusion patients, nurses, Patient Support Programs (PSPs), the pharmacy team, and the physician (if necessary), meet established timelines for scheduling and confirming infusion appointments
• Schedule all infusion appointments and manage the infusion clinic  calendars to optimize chair utilization and nursing resources  on an ongoing basis
• Be the first point of contact for all nursing and appointment scheduling inquiries, in coordination with the Nursing Supervisor
• Review and reconcile post-infusion reports for completeness, accuracy, and potential discrepancies and ccommunicate with Patient Support Programs regarding infusion attendance, treatment status, schedule changes, and required follow-up.
• Process billing and support funding/coverage processes related to iron infusion services as required
• Assist with documentation required for reimbursement programs where applicable
• Facilitate the collection and transfer of therapeutic drug monitoring (TDM) requisitions, laboratory requisitions, and related clinical documentation between PSPs and the nursing team
• Respond to telephone and email inquiries from patients, clinicians, and patient support programs
• Participate in quality improvement initiatives to enhance patient access and clinic efficiency
• Support implementation of new clinic policies and procedures
• Other responsibilities as assigned