Director, People Operations & Solutions - Hybrid

The Director, People Operations & Solutions reports to the Executive Vice President, Head of People & Culture as part of GreenShield’s (GS) People & Culture (P&C) department. This role will be accountable to design, develop, deploy, and operate the technology and analytics capabilities and roadmap for the tools and data needed to support our strategy, operating model, structure, processes, and people. 
This role will be focused on establishing business solutions that support and drive ongoing operational efficiency for our people and in service of our overall workforce. This role also establishes the digital foundation for outstanding service standards and pre-determines intake and access routes tailored to specific client groups. 
This role will enable enhanced service delivery for our people processes to improve the employee and leader experience through enhanced insights and direct access to information and knowledge sharing. 

This role will play a critical leadership role in for our people: 

• Operational Frameworks, Process Improvements, or Direction Definition: Oversight and support in delivering the people, process and technology solutions of the P&C TOM. 
• Organization Enablement: Optimized and enhanced interactions to enable future state experiences and outcomes. 
• Technology & Analytics Enabler: Technical and analytics solutions to enable better outcomes. 

The Director, People Operations & Solutions will be responsible for: 

• People Operations: Lead operational delivery across payroll, case management, service intake/routing, knowledge management, controls, issue resolution, and service quality, ensuring reliable experiences for employees, leaders, and People & Culture stakeholders. 
• Workday Application Management Service Management: Own and lead the ongoing Workday AMS operating model, including service governance, vendor coordination, release/enhancement prioritization, issue resolution, sustainment planning, and alignment of Workday capability to People & Culture priorities. 
• Solutions / Process Optimization: Identify, design, and implement process improvements, automation, digital solutions, and analytics-enabled ways of working that simplify operations, improve efficiency, and increase scalability across People & Culture services. 
• Team Leadership: Provide leadership, prioritization, coaching, resource planning, stakeholder alignment, and delivery oversight for the People Operations & Solutions team, balancing strategic project delivery with business-as-usual operational excellence. 
• Technology Strategy: Develop & implement. 
• Technology Operations: Solution design, implementation, ongoing maintenance, solution support. 
  Metrics: OKRs & Operational KPIs. 
• Data: Governance, modelling & management for P&C operations, organization design, and the overall GreenShield workforce. 
• Reporting: Design and quality assurance. 
• Analytics: Supporting proactive decision-making for P&C operations, GreenShield organization design, and the overall people strategy and its workforce planning. 
• Change Management: Ongoing processes & systems engagement & support.