Bilingual Manager, Enterprise Onboarding Pmo - Hybrid

The Bilingual Manager, Enterprise Onboarding PMO is responsible for leading a team of Project Managers and collaborating with various stakeholders to deliver the streamlined and successful onboarding of new clients for all GreenShield’s lines of business in Insurance, Administration, and Health.

The Manager is accountable for the overall delivery of the team’s projects and ensures that the established service delivery model and project governance guidelines are followed. Overseeing multiple deliverables simultaneously, influencing positive client outcomes, efficiency, standardization, change management and risk mitigation are key requirements for this role.  The Manger will be a key contributor to the EOE transformation and strategic direction in delivering on GS’ mission as a payer-provider.  This role will be a key 1st point of escalation and will commit to a continuous improvement mindset with client success outcomes and satisfaction. Through strategic direction, thought leadership, expertise and oversight, the Manager will drive end-to-end initiatives, and create the conditions for success by building strong alignment and buy-in with many stakeholders and ensure cross-functional teams deliver outcomes that satisfy both customer, employee and business growth and retention needs.  

The ideal candidate is passionate about accomplishing project objectives by planning and evaluating project activities and thrive when working with project teams. 

OVERVIEW OF RESPONSIBILITIES: 

• Guide the overall onboarding of new clients/partners to ensure the desired outcomes are achieved through a high performing team.  Influence and maintain a modular approach based on complexity and standardization for projects spanning all GS LOBs.  Ensure the first impression is focused on client deliverables and expectations. 
• Oversee project governance including controls, procedures, documentation-scope and project plan deliverables.  Ensure the team has the right toolsets for performing the EO PMO function. 
• Develop and lead change management and change request plans for large existing client amendments. 
• Lead an Agile delivery model to support key value streams and initiatives already underway in various areas as we transform as an organization. 
• Champion and manage new and existing responsibilities, requests and projects. 
• Define clear measurements of success with KPI reporting and insights on a regular basis. 
• Oversee the portfolio of initiatives and report on status (including scope, budget, and timelines), ensuring the team remains on target with the strategic priorities and financial plans.  
• In the absence of the Director, assume role as back-up. 
• Build a team and approach dedicated to Client/Customer/Advisor satisfaction 
• Build and maintain strong relationships with key stakeholders. 
• Monitor sales pipeline to forecast resource plans and coordinate with other impacted stakeholders. 
• Deliver finalist presentations to stakeholders in a professional and polished manner 
• Mange expectations and competing priorities with various key groups 
• Lead the team while embracing GSC’s Mission, Vision, Values and demonstrate GSC Leadership Behaviors. 
• Provide the team with support on issues and/or obstacles which may include leading implementation projects if required. 
• Develop the team through recruitment, orientation, training, coaching, performance management, and strengthen employee engagement by deploying action plans.
• Monitor and manage productivity, team effectiveness and focus on continuous improvement by incorporating stakeholder feedback. 
• Create clear measures of success for the team and members so they can be successful in their roles. 
• Maintain a solid succession and cross-training plan for the team, avoiding single points of failure or disruption.