BILINGUAL CLINICAL CONSULTANT (MENTAL HEALTH SERVICES) - HYBRID

The Clinical Consultant provides clinical leadership and oversight to a national network of contracted mental health therapists across Canada within a health insurance context.
This role supports high standards of ethical, effective, and evidence-based care through clinical consultation, quality assurance, policy development, stakeholder collaboration, and professional development initiatives. The Clinical Consultant works closely with internal teams and organizational clients to ensure clinically sound services and information are delivered to employees.

Key Responsibilities

• Provide individual and group clinical consultations to contracted therapists, supporting ethical decision-making, clinical risk management, and best-practice care delivery.
• Conduct quality assurance reviews, including evaluation of clinical documentation, outcome measures, and adherence to regulatory and organizational standards.
• Manage client complaints by coaching therapists through reflective practice, corrective action, and improvement planning in alignment with regulatory and organizational requirements.
• Collaborate with the operations team to review therapist resumes, credentials, licensure, and professional standing during onboarding and ongoing compliance
  processes.
• Develop, review, and update clinical policies and procedures to ensure alignment with regulatory bodies, professional standards, and organizational values.
• Identify clinical practice needs and arrange professional development opportunities such as trainings, workshops, and learning resources for therapists.
• Engage with stakeholders, including organizational and corporate clients, to ensure mental health services and clinical guidance provided to employees are evidence-based, ethical, and aligned with best practices.
• Serve as a clinical subject-matter expert, offering guidance on complex cases, ethical concerns, dual relationships, and scope-of-practice questions.
• Support continuous quality improvement by monitoring trends in clinical outcomes, complaints, and quality indicators.
• Maintain accurate and timely documentation related to consultations, quality reviews, and clinical recommendations.