BILINGUAL CLIENT SERVICE REPRESENTATIVE

This position of Client Service Representative will report to the Client Service Leader in the following capacities:

• Provide on-going services to clients and advisors in dealing with a variety of questions, inquiries, solving issues and escalations.
• Collaborate with Business Development Managers, Account Managers and other internal stakeholder to support our clients and advisors.Educate and empower clients and advisors on GSC processes and tools such as plan administration online and other services.
• Participate in client meetings including new group implementations, problem solving sessions, and general client relationship building events, as required.
• Play a key role in onboarding new clients, implement plan amendments, process terminations, and facilitate unique enrolment and benefit administration requirements.
• Represent the service role in finalist presentations with BDMs, demonstrating GSC’s capabilities and our value proposition.
• Work closely with internal teams to drive efficiencies and improve client experience.
• Any other duties as required.