Contract Administrator

Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.  That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.  The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Group Benefits team is a leader in our target markets through service excellence and innovative technology and products. Influenced by our co-operative values, our team of experts work collaboratively with clients to deliver solutions that meet their business needs.

The Contract Administrator is responsible for writing and issuing standard group insurance policies, amendments, letters of agreement and booklets/brochures. This position is also responsible for providing back up support for the File Clerk and assisting in various tasks and projects as assigned.

How you will create impact:

• Prepares new group policies and booklets for clients

• Reviews requests for policy amendments, investigates any missing or conflicting information regarding the request, summarizes changes and prepares final policy amendment documents

• Reviews requests for letters of agreement, investigates any missing or conflicting information, prepares and sends letter of agreement

• Review last copy of booklet file to ensure all changes in policy are reflected

• Uploads booklet to website for plan sponsors and prepares booklet for print and distribution

• Reviews current policies to determine which policy provisions require amendments

• Prepares mass amendments to existing policies

• Prepares communication for service representative outlining changes and uploads booklet to website for plan sponsors

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

To join our team:

• Two years group benefits experience or related post secondary education.

• Good analytical skills.

• Excellent written communication skills.

• Previous knowledge of group insurance products and standard group policy wording would be an asset.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $43,550 - $72,583​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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