Service Technician - Virtual

Overview

Service Technician

• Are you organized and do you thrive in a fast-paced environment?
• Do you have a unique interest in servicing and supporting printing equipment?

If so, then read on because we may have just the right opportunity for you as a member of the Canon Canada family!

In this role, you will be responsible for providing maintenance and service to the customer base across the Ottawa (rotating on-call schedule). You will perform installs, deinstalls, relocations, and corrective and preventative maintenance for complex printer solutions.

Responsibilities

Key Responsibilities:

• Performing corrective and preventative maintenance on the printer systems which includes printers and pre and post equipment and software at the customer site and/or region
• Maintaining excellent customer satisfaction, build strong relationships, and meet customer Service Level Agreements to ensure that the company is not penalized
• Escalating unresolved problems according to predefined service procedures and as per escalation process
• Performing installations, deinstallations, and/or relocations at customer site
• Obtaining necessary training to remain current on all technical aspects of PPS systems
• Maintaining parts inventory, diagnostic and physical tools

Qualifications

To Succeed, You Will Need:

• Employee’s Degree, or Vocational or Technical School Degree in electrical or mechanical studies
• Mechanically inclined and some technical service experience
• Strong analytical skills are required to review equipment, analyze issues, and troubleshoot systems
• Excellent project and process management
• Basic computer, technical and equipment operation skills
• Exemplary time management and multi-tasking skills
• Occasional travel outside of territory is required
• Ability to work on a rotating 24/7 schedule

Why Join?

VIRTUAL WORK

• This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs)
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Community involvement

• A (1) current vacancy exists.
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range $64,000-75,000 annually.

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