Business Analyst

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

The I+IT division of the AGCO has an exciting opportunity within the Business Optimization and Insights (BOI) team for a Business Analyst. Reporting to the Senior Manager, Digital Product Planning, you will conduct business analysis, process optimization, develop requirement definitions, and facilitate discussion of solution options for AGCO’s Digital Products supported by BOI.You will collaborate closely with business stakeholders, product and project leaders, vendors, subject matter experts, and I+IT teams to assess business challenges, recommend improvements, and ensure proposed solutions align with organizational objectives, user needs, and operational requirements.

What You Will Do:

• Analyze and document business requirements for process optimization initiatives and changes related to AGCO’s digital enterprise solutions. These solutions include AGCO’s core regulatory system, Contact Center solution (Salesforce integrated with Amazon Web Services), ERP for Financial and Procurement functions (Oracle Fusion), and in-house solutions built on platforms like SharePoint, Power Automate, and .NET.
• Elicit business requirements through various methods, including interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, and task/workflow analysis.
• Analyze and evaluate information from multiple sources, resolve conflicts, and translate high-level data into detailed insights to identify alternative solutions.
• Model and document current and future state business processes with sufficient detail to guide analysis and support implementation, using standard modeling notation.
• Deliver clear and organized presentations, including sensitive or complex information, with tact and professionalism.
• Lead or support release planning activities across various product roadmaps.
• Identify and propose solutions for discrepancies between business requirements/processes and software capabilities.
• Collaborate with developers and subject matter experts (SMEs) to establish technical vision, balancing trade-offs between usability, business needs, and actual requirements.
• Support the review, prioritization, and sizing of change requests for AGCO’s digital products and assist in product configuration.

You Have: 

• Bachelor's degree in IT, Economics, or Engineering, with a minimum of 3+ years of relevant experience; Certified Business Analysis Professional (CBAP) designation is an asset.
• Expert knowledge of standard BABOK methodologies and a strong understanding of the Software Development Life Cycle (SDLC).
• Exceptional analytical skills with experience in reengineering business processes.
• Proven experience in coordinating multiple product releases using tools such as MS Project, Jira, and DevOps.
• Functional knowledge of SaaS solutions like Salesforce (Contact Center module integrated with Amazon Web Services) and Oracle Fusion (Finance, Procurement, and HRIS modules).
• Proficiency in identifying cause-and-effect relationships in business processes.
• Experience with Business Process Modeling Notation (BPMN) and associated tools.
• Expert-level proficiency in Visio, Excel, PowerPoint, and Outlook.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

• Practical knowledge of Agile methodologies and MS Power Platform (Power BI, PowerApps, and Power Automate) is an asset.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
  

Please note that only applications submitted through the Applicant Tracking System will be accepted. 

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [email protected]. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.