Advisor, Operational Priorities

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

We’re seeking an Advisor,Operational Priorities who thrives in dynamic environments and brings a strong combination of analytical thinking, relationship management, and strategic problem-solving skills. Reporting to the Senior Manager, Operational Planning & Priorities, you will work collaboratively across the organization to research and analyze complex operational and regulatory issues, prepare solutions for emerging priorities, and develop actionable recommendations that support informed decision-making and continuous improvement.

As a trusted advisor and subject matter expert, you will engage with a broad range of internal partners and senior leaders, leveraging your understanding of government structures, policy frameworks, and operational processes to drive alignment and advance key initiatives. The ideal candidate is curious, solutions-focused, and confident navigating ambiguity, with the ability to translate complex information into clear insights and meaningful action.

If you are energized by cross-functional collaboration, continuous improvement, and opportunities to influence organizational priorities in a fast-paced and evolving environment, the Operational Planning, Priorities and Performance Branch (OPB) would love to hear from you.

What You Will Do:

• Analyze and critically evaluate problem statements gathered from multiple sources to identify patterns, trends, and reconcile conflicts.
• Partner with colleagues to understand and identify significant risks, harms, or patterns of non-compliance, with a focus on emerging or previously unrecognized risks.
• Define the desired future state and establish clear goals aligned with organizational priorities.
• Conduct research and determine business requirements using interviews, document analysis, workshops, surveys, and other analytical techniques.
• Draw conclusions from research and analysis to inform recommendations and solution development.
• Produce clear, coherent, and meaningful presentations, reports, and compliance plans that accurately reflect the results of assessments and research.

• Deliver updates and briefings on the progress of initiatives to branch leadership and stakeholders.
• Develop tailored action plans for priority-driven initiatives.
• Coordinate the execution of risk-based action plans across relevant teams or branches.

You Have: 

• Post-secondary education combined with 5+ years of relevant professional experience.
• Strong analytical and critical thinking skills, with demonstrated experience improving business processes and supporting operational priorities.
• Demonstrated experience conducting research and analysis to support sound decision-making and recommendations.
• Ability to communicate complex information clearly and effectively to a variety of audiences, including colleagues and senior leaders.
• Strong relationship management skills, with the ability to engage internal and external stakeholders using tact, discretion, and political acuity.
• Strong organizational, problem-solving, record-keeping, and time-management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to assess risk and compliance considerations while applying regulatory principles, sector knowledge, and best practices.
• A strong digital mindset, including the ability to leverage technology, data, and digital tools to support operational planning, reporting, process improvements, collaboration, and informed decision-making.
• Proficiency with Microsoft Office Suite applications, including Word, Excel, PowerPoint, Teams, and SharePoint.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice to Have:

• Proficiency with Power BI would be an asset.
• Knowledge of, or the ability to quickly acquire knowledge of, relevant Acts, regulations, and standards applicable to the sectors regulated by the AGCO.

• Experience working within a regulatory, public sector, or broader government environment.
• Education, certification, or equivalent professional experience in risk management.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
  

Please note that only applications submitted through the Applicant Tracking System will be accepted. 

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [email protected]. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.