Advisor, Continuous Improvement

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

At the AGCO, collaboration, diverse perspectives, and continuous improvement drive how we work. The Innovation & Continuous Improvement team within the Business Optimization & Insights branch supports this vision by advancing Lean practices, innovation, and evidence-based improvements that strengthen programs, services, and organizational performance.

The Innovation & Continuous Improvement team is seeking an Advisor, Continuous Improvement, to lead small-scale and support medium- to large-scale process and policy improvement initiatives. Reporting to the Manager, Innovation & Continuous Improvement, you will apply Lean and continuous improvement methodologies to identify efficiencies, improve service delivery, measure outcomes, and support sustainable organizational change.

As a trusted advisor and change champion, you will work across teams to evaluate processes, propose integrated solutions, reduce operational burden, optimize delivery and embed continuous improvement practices. This is an opportunity to help shape a more agile, efficient, and future-ready AGCO that delivers strong regulatory outcomes and value to Ontarians.

What You Will Do:

Lead and Support Lean and Process Improvement Initiatives

• Lead the delivery of small-scale and support the delivery of medium- to large-scale business process, procedure, and policy improvement projects using Lean and DMAIC methodology.
• Support the identification and scoping of impactful process improvement initiatives / opportunities relevant to current and developing strategic and operational priorities.
• Support the definition of project objectives, scope, and success measures; identify value and improvement opportunities; contribute to root-cause and risk analyses; and help develop actionable implementation plans.
• Analyze quantitative and qualitative information to support evidence-based recommendations that improve operational efficiency, service quality, and innovation.

Collaboration, Stakeholder Engagement and Communication

• Establish collaborative relationships with stakeholders across the AGCO to support continuous improvement activities.
• Facilitate consultations and workshops to analyze current state, identify pain points, validate findings, build consensus, and support the design of improved processes.
• Prepare and deliver clear, well-organized presentations and materials, including communicating sensitive or difficult information tactfully.

Build Lean Capability and Support Delivery

• Support the promotion of Lean and continuous improvement knowledge and practices across the organization by developing and/or delivering training, tools, resources, capability-building activities, and project support.
• Collaborate with relevant stakeholders to support the planning and implementation of continuous improvement initiatives and help ensure Lean principles are reflected in delivery.

You Have: 

• Lean certificationat the Green Belt or Yellow Belt level, with demonstrated application of Lean, Six Sigma, and Kaizen methodologies in complex organizational environments.
• Professional educationin Business Analysis, Analytics, Economics, Business Administration, or a related field,or equivalent professional experience that demonstrates strong analytical, critical-thinking, and problem-solving capability.
• Minimum of three (3) years of experience in process improvement and analysis, including process mapping, workflow analysis, re-engineering, Business Process Modeling Notation (BPMN).
• Advanced analytical and critical-thinking skills, with the ability to critically evaluate information from multiple sources, apply quantitative and qualitative methods, identify root causes, and develop sound recommendations to support evidence-based decision-making.
• Demonstrated knowledgeof business analysis practices and the application of BABOK methodologies.
• Strong collaboration, facilitation, stakeholder engagement skills, including working collaboratively with diverse stakeholders at all organizational levels, designing and facilitating stakeholder workshops, and building consensus.
• Excellent written and verbal communication skills, with the ability to present analyses clearly, deliver effective presentations, and communicate sensitive information tactfully.
• Proven organizational and delivery skills, including the ability to manage concurrent priorities and meet time-sensitive deadlines in a changing environment.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
  

Please note that only applications submitted through the Applicant Tracking System will be accepted. 

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [email protected]. The subject line should read “Accommodation in Application – [Position Title].

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.