Guest Service Agent (egyptian Only)

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Adopt a friendly, helpful and pleasant attitude to all guests
• Assist guests with their business center needs 
• Contact appropriate individual or department as necessary to resolve guest call, request, or problem
• Maintain close working co-operation with other departments
• Follow communication procedures, guidelines, and policies

Qualifications

• University degree preferably Tourism & Hotel Management
• Proficiency in English (verbal and written)
• Team-oriented
• Focused on guest satisfaction
• Strong interpersonal and problem solving abilities

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus