Dental Receptionist - Queenston Dental, Hamilton, on

About the Role:

The Dental Receptionist plays a critical role in ensuring the smooth and efficient operation of a dental practice in Canada. This position is responsible for managing patient scheduling, maintaining accurate records, and coordinating communication between patients, dental staff, and external providers. The Dental Administrator ensures compliance with healthcare regulations and privacy laws while facilitating billing and insurance claim processes. By providing exceptional administrative support, this role contributes directly to enhancing patient experience and supporting clinical staff in delivering high-quality dental care. Ultimately, the Dental Administrator helps create an organized, welcoming, and professional environment that promotes the overall success of the dental practice.

Minimum Qualifications:

• High school diploma or equivalent; post-secondary education in office administration or healthcare administration is preferred.
• 2 years experience is a Dental Receptionist is needed
• Proven experience in an administrative dental setting.
• Strong understanding of Canadian healthcare privacy laws and dental billing procedures.
• Excellent organizational, communication, and interpersonal skills.

Preferred Qualifications:

• Certification in dental office administration or related professional credential.
• Experience with Canadian dental insurance plans and claim processing.
• ABELdent  experience is preferred, but not mandatory
• Knowledge of basic dental terminology and clinical procedures.

Responsibilities:

• Manage patient appointment scheduling and follow-up communications to optimize daily clinic flow.
• Maintain and update patient records accurately in compliance with privacy and healthcare regulations.
• Coordinate billing processes, including insurance claims submission and payment tracking.
• Serve as the primary point of contact for patients, addressing inquiries and resolving administrative issues.
• Support dental staff by preparing treatment documentation and managing inventory of office supplies.
• Ensure compliance with provincial healthcare standards
• Facilitate communication between dental professionals, patients, and external service providers.

Schedule:

• Mon - 7:30 am to 5 pm
• Tues - 10:00 am to 7 pm
• Wed - 7:30 am to 5 pm
• Thursday - 7:30 am to 5 pm
• Fri - 7:30 am - 3 pm

Skills:

The Dental Administrator utilizes strong organizational skills daily to manage complex scheduling and maintain accurate patient records, ensuring seamless clinic operations. Effective communication skills are essential for interacting with patients, dental professionals, and insurance providers, facilitating clear and professional exchanges. Proficiency with dental practice management software and electronic health records enables efficient handling of billing, claims, and documentation tasks. Knowledge of healthcare regulations and privacy laws guides the administrator in maintaining compliance and protecting patient information. Additionally, problem-solving and multitasking abilities help the administrator address unexpected challenges and support a dynamic dental practice environment.

JOB ID: 12274

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