Explore 8 Jobs at Upshop

Agile Delivery Manager

Upshop

Mississauga, Ontario, CA (Hybrid)

Posted 3 hours ago

The Agile Delivery Manager / Program Manager drives delivery execution, planning discipline, and operational visibility across Product and Engineering teams. Responsibilities include tracking initiatives, coordinating cross-team dependencies and risks, supporting PI readiness and planning, enforcing consistent delivery processes, and communicating status and decisions to stakeholders and leadership.

Data Scientist

Upshop

Mississauga, Ontario, CA (Hybrid)

Posted 25 days ago

The Data Scientist will develop, operationalize, and maintain production-grade retail demand forecasting and inventory optimization models on Databricks. Responsibilities include building distributed feature and inference pipelines, managing models with MLflow, monitoring pipeline and model performance, validating data quality, and collaborating with Product and Data Engineering to deliver reliable production systems.

Customer Support Specialist

Upshop

Vancouver, CA (Hybrid)

Posted 25 days ago

The Customer Support Specialist provides frontline technical support to customers using Upshop's retail software platforms. Responsibilities include troubleshooting software and in-store technology issues, managing support tickets and customer communication, documenting investigations, and preparing escalations. The role also develops product and technical knowledge, contributes to customer self-service resources, and uses approved AI tools in accordance with data and security requirements.

Customer Support Specialist II

Upshop

Vancouver, CA (Hybrid)

Posted a month ago

The Customer Support Specialist II owns complex escalated customer issues across Upshop’s fresh retail platform, investigating configuration, data, integrations, environments, logs, and code to identify root causes and resolve issues or provide engineering with evidence-rich handoffs. The role also manages tickets and SLAs, communicates with customers, supports incidents and on-call coverage, maintains playbooks, uses AI-assisted workflows, and mentors junior support staff.

Director, Business Operations

Upshop

Mississauga, Ontario, CA (Hybrid)

Posted a month ago

The Director, Business Operations owns the strategic operating model for Product & Engineering, including PDLC methodology, planning, capacity, OKR traceability, executive dashboards, organizational documentation, and tooling strategy. The role leads a direct report, partners with executive and engineering leadership, and personally improves tools and processes, including AI-assisted automation, as the organization scales.

Senior Quality Engineer

Upshop

Mississauga, Ontario, CA (Hybrid)

Posted 2 months ago

The Senior Quality Engineer owns quality, reliability, and performance through automated end-to-end and API testing, maintaining test frameworks and trustworthy CI/release pipelines. The role drives shift-left and requirement-traced testing, uses AI agents and RAG workflows with human review, and advocates for quality while adapting to changing priorities.

Implementation Consultant

Upshop

Toronto, Ontario, CA (Hybrid)

Posted 2 months ago

Upshop seeks an Implementation Consultant to guide customers through deployment and adoption of its SaaS solutions for food retail operations. The role covers customer discovery and consulting, solution configuration, data onboarding and integrations, testing, training, deployment, and ongoing implementation improvements.

Product Manager

Upshop

Mississauga, Ontario, CA (Hybrid)

Posted 3 months ago

The Product Manager will define, build, and deliver capabilities for Upshop’s retail operations SaaS platform, working across engineering, design, data, and customer-facing teams. Responsibilities include shaping product strategy and roadmaps, translating customer and operational needs into requirements, supporting agile development and launches, and collaborating on APIs, integrations, and platform features.