Posted 6 days ago
The Manager, Solutions Architecture leads technical pre-sales architecture for cloud contact center solutions built with Amazon Connect and Zendesk. Responsibilities include customer discovery, solution design, demonstrations and proofs of concept, technical documentation, and partnering with sales and delivery teams to scope and propose solutions.
Posted 12 days ago
The GCP Cloud Engineer will design, deploy, and operate Google Cloud infrastructure, including automation, security, networking, monitoring, reliability, and cost management. A priority is migrating on-premises batch scheduling to GCP Composer or Apache Airflow, developing DAGs, and managing cutovers; the role also includes on-call and emergency support outside standard business hours.
Posted 12 days ago
The Managing Director, Data, AI, & Cloud leads TELUS Digital’s data and AI advisory, AI solutions, data platforms, and cloud transformation practice. The role owns practice strategy, growth, profitability, and P&L, while leading teams and client engagements to deliver data-driven solutions and strategic recommendations.
Posted 16 days ago
The Google UJET Expert supports TELUS Digital’s contact center initiatives by configuring, troubleshooting, and optimizing the Google UJET CCAIP platform. Responsibilities include routing and callback management, Dialogflow integration, root cause analysis, documentation, user training, and collaborating with stakeholders to improve customer experience operations.
Posted 24 days ago
TELUS Digital is seeking a Manager, Delivery to lead forward-deployed multidisciplinary squads delivering AI and digital innovation solutions for client accounts and verticals. The role owns discovery, ideation, proof-of-concept-to-pilot delivery, project planning, reporting, client relationships, and identifying scalable solutions across CX Operations.
Posted a month ago
TELUS Digital is seeking a Senior Manager, Client Strategy to lead high-stakes commercial investments, from pre-sales pitches through portfolio expansion. The role develops differentiated commercial narratives, facilitates strategic workshops, conducts user and market research, and maps client needs to digital and contact center solutions while collaborating cross-functionally with sales, strategy, design, engineering, and AI teams.
Posted a month ago
TELUS Digital is seeking a Senior Manager, Client Strategy to lead high-stakes commercial investments, including pre-sales pitches, portfolio expansion, and transformative client engagements. The role develops strategic narratives, facilitates executive workshops, conducts user and market research, and maps client needs to digital, AI, and contact center solutions while collaborating cross-functionally.
Posted a month ago
TELUS Digital is hiring a Senior CX Strategy Manager to establish and operate a centralized Product Management Office within its CXAI Transformation & Product Strategy team. The role leads partnership and internal-tool activation, product roadmaps, pilots, governance, go-to-market enablement, commercial setup, and cross-functional executive alignment.
Posted a month ago
The Technical Client Engagement Director leads digital strategy and transformation for a telecom client, partnering with executive stakeholders to develop market-ready products and drive revenue through strategic pilots and offerings. The role oversees account strategy, proposals, delivery, commercial constructs, client relationships, organizational change, and cross-functional people leadership.
Posted a month ago
The Associate Principal, Business Development leads strategic and prospective account relationships for TELUS Digital’s Financial Services practice, with an emphasis on banking. The role drives revenue growth through new-logo acquisition, account expansion, proposals, pitches, partnerships, and go-to-market initiatives while collaborating with solutions, product, marketing, and delivery teams. It also requires client engagement, executive-level communication, data-informed analysis, and up to 25% travel.
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