Posted 9 hours ago
The Principal Technical Customer Manager owns a portfolio of customer accounts, advising clients on the Qualtrics platform and leading implementations, adoption, optimization, and value realization. The role also manages project delivery and risk, monitors account health, and develops retention and expansion strategies to drive customer outcomes and portfolio growth.
Posted 9 hours ago
The Analyst, Technical Customer Manager - FSI leads customer experience program design, delivery, and ongoing success, serving as a trusted technology advisor across a portfolio of accounts. The role manages implementations, adoption, project risks, customer health, retention, and expansion while coordinating with customers and internal teams to deliver measurable business outcomes.
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