Posted 3 days ago
The Senior Customer Success Manager owns the post-sale lifecycle for strategic B2B SaaS accounts, from onboarding through renewal, with responsibility for retention, NRR growth, and customer partnerships. The role includes executive business reviews, complex onboarding and novation coordination, proactive account-risk management, customer advocacy across internal teams, and coaching peers, with a focus on renewable energy asset management.
Posted a month ago
Power Factors is seeking a senior instructional design consultant for a part-time, fixed-term contract to create leadership and soft-skills learning content. Responsibilities include assessing needs, designing scaffolded microlearning, producing SCORM or xAPI-compatible modules and multimedia, developing training and assessment materials, and coordinating reviews and deliverables.
Posted 2 months ago
The Senior Implementation Engineer will lead the technical onboarding of renewable energy assets onto Power Factors’ Unity APM platform, including site configuration, data connectivity, KPI setup, and validation. The role is customer-facing and involves troubleshooting integrations, guiding user acceptance testing, interpreting performance data, and improving implementation processes.
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