Explore 13 Jobs at IntouchCX

Human Resources Manager

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 20 days ago

The Human Resources Manager supports HR functions at the Winnipeg campus and internationally, including employee satisfaction programs, process improvements, employment-regulation governance, compensation structures, market analysis, orientations, and HR records. The role requires at least 3–5 years of HR experience, strong communication and analytical abilities, and international travel when required.

Human Resources Manager

IntouchCX

Calgary, Alberta, CA

Posted 21 days ago

The Human Resources Manager supports HR functions at IntouchCX’s Calgary campus and internationally. Responsibilities include improving HR processes and employee satisfaction, supporting employment regulation governance, managing compensation and benefits analysis, conducting orientations, and maintaining HR systems.

Proposal Coordinator

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 22 days ago

The Proposal Coordinator supports Sales and Customer Experience teams by managing RFPs, RFIs, questionnaires, and proactive proposals from intake through final delivery. Responsibilities include drafting and editing content using AI tools and content libraries, polishing documents and presentations, and coordinating inputs from subject matter experts and executives across a global organization.

Senior Operations Manager

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 22 days ago

The Senior Operations Manager will lead operational performance and excellence for IntouchCX partners in the call center/BPO industry. Responsibilities include planning and staffing operations, monitoring team performance and KPIs, developing staff, managing ramp-ups and schedules, ensuring service levels, and driving continuous improvement.

Vice President of Product

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted a month ago

The Vice President of Product will develop and execute a multi-year, multi-product strategy aligned with IntouchCX’s growth, overseeing product roadmaps, software development and integrations, and project delivery. The role also leads and mentors teams across product management, business analysis, and UI/UX, while monitoring performance, budgets, technology trends, and user feedback.

Operations Manager

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted a month ago

The Operations Manager directs operational activities for assigned contact center programs and contributes to campus strategy. Responsibilities include managing teams, staffing, KPIs and service levels; analyzing performance and reporting; resolving operational issues; and developing employees through coaching and training.

Quality Assurance Analyst

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted a month ago

The Quality Assurance Analyst monitors and evaluates customer service contacts across voice, email, chat, and social channels, and reviews Tier 2 team performance. Responsibilities include coaching staff, completing quality reports, providing floor support, participating in calibration meetings, researching escalated issues, and reporting scripting problems.

Risk & Compliance Manager

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 2 months ago

The Risk & Compliance Manager oversees adherence to external legislation and internal policies, including contract reviews, audits, operational risk assessments, and monitoring controls. The role also supervises staff, supports external auditors, and recommends process improvements.

Recruiter (Temporary Contract)

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 3 months ago

The Recruiter conducts interviews and selects candidates for agent-level positions, while supporting a smooth and positive onboarding experience. Responsibilities include managing applicants in an applicant tracking system, communicating with candidates, participating in hiring events, and recommending recruiting-process improvements.

Associate, Sales Leadership Development Program

IntouchCX

Winnipeg, Manitoba, CA (Hybrid)

Posted 3 months ago

The Associate, Sales Leadership Development Program is an 18-month rotational program that prepares graduates and early-career professionals for commercial leadership roles. Associates rotate through business development, proposal management and sales enablement, and enterprise sales, supporting prospecting, proposals, client opportunities, and sales operations.