Explore 9 Jobs at Dialpad

Sr. Software Development Engineer in Test (Agentic)

Dialpad

Kitchener, Ontario, CA

Posted 2 months ago

The Senior Software Development Engineer in Test will own end-to-end quality for Dialpad’s AI Voice Agent services, including test strategy, automation infrastructure, evaluation frameworks, release qualification, and quality monitoring. The role develops automated coverage across user interfaces, backend services, APIs, and audio/text interactions while partnering with AI and development teams on observability, performance, reliability, and safety.

Sr. AI Engineer (AI/ML Inference)

Dialpad

Vancouver, British Columbia, CA (Hybrid)

Posted 2 months ago

The Senior AI Engineer will own production systems that turn speech models and third-party capabilities into reliable, scalable services for real-time AI voice agents. Responsibilities include self-hosted inference, API and service development, cloud and distributed systems, provider resilience, observability, release infrastructure, and cross-functional technical leadership and mentorship.

Sr. Software Development Engineer in Test (Agentic)

Dialpad

Vancouver, British Columbia, CA

Posted 3 months ago

Dialpad is seeking a Senior Software Development Engineer in Test to own end-to-end quality for AI Voice Agent features and workflows. The role involves building automation and evaluation frameworks, integrating AI quality checks into CI/CD, testing performance and reliability, and partnering with AI and development teams to improve platform quality and observability.

Sr. Manager, Engineering

Dialpad

Vancouver, British Columbia, CA (Hybrid)

Posted 3 months ago

Dialpad is seeking a Senior Engineering Manager to lead the development and architecture of its real-time calling platform, including frontend, backend, and hardware devices. The role involves leading a global team of senior engineers to build scalable, AI-native solutions for contact centers, with a focus on WebRTC, SIP, and VoIP technologies. The position requires hands-on technical leadership and strategic vision to drive architectural evolution and team growth.

Sr. Software Engineer (Hardware)

Dialpad

Vancouver, British Columbia, CA (Hybrid)

Posted 3 months ago

As a Senior Software Engineer at Dialpad, you will develop and maintain software solutions for VoIP devices and integrations, enhancing customer communication experiences. This hybrid role involves designing device management features, troubleshooting production issues, and collaborating with cross-functional teams to deliver high-impact projects.

Staff Software Engineer (Platform)

Dialpad

Kitchener, Ontario, CA (Hybrid)

Posted 3 months ago

As a Staff Software Engineer at Dialpad, you will define and execute a 1-3 year roadmap for platformizing shared services, decoupling existing functionality into reusable services to enhance developer experience, productivity, security, and scalability. This role involves architecting complex systems, mentoring engineers, and driving technical excellence while collaborating with a team focused on AI-driven customer experience solutions.

Manager of Customer Success , Key Accounts

Dialpad

Kitchener, Ontario, CA (Hybrid)

Posted 4 months ago

The Manager of Customer Success, Key Accounts at Dialpad will lead a high-performance team focused on reducing churn and down-sell while driving growth in the small business customer base. Responsibilities include monitoring KPIs, evaluating team performance, implementing retention strategies, and facilitating expansion opportunities with existing customers. The role requires strong leadership, cross-functional collaboration, and expertise in customer success principles.

Sr. SDET

Dialpad

Kitchener, Ontario, CA (Hybrid)

Posted 7 months ago

As a Senior Software Development Engineer in Test (SDET) at Dialpad, you will own the test automation and quality frameworks for the company’s AI Voice Agent services. You will develop automated tests for end-to-end product experiences, including frontend UI, backend services, APIs, and AI-driven interactions. The role involves designing test frameworks, integrating AI quality checks into CI/CD pipelines, and mentoring engineers to improve AI quality engineering practices.

Sr. SDET

Dialpad

Vancouver, British Columbia, CA (Hybrid)

Posted 7 months ago

Dialpad is seeking a Senior Software Developer in Test to own quality for AI-driven Contact Center products. The role involves building scalable test automation frameworks, developing UI, API, database, capacity, security, and performance tests, analyzing failures, defining quality KPIs, and mentoring engineers while collaborating cross-functionally.