Posted 13 hours ago
The Program Adoption Advisor supports Customer Success operations and strengthens relationships with SMB clients to improve retention and satisfaction. Responsibilities include developing engagement strategies and playbooks, analyzing client and industry data, adapting content, collaborating with Customer Success, Product, and Marketing, and coordinating wellness program sessions and launches.
Posted 8 days ago
The Mental Health Specialist (ER & Crisis) assesses, manages, and prioritizes high-risk mental health cases, providing crisis intervention, safety planning, de-escalation, and appropriate escalation. The role also coordinates with clinical teams and community resources, maintains documentation, and contributes to improvements in crisis and triage protocols.
Posted 9 days ago
Dialogue seeks a Mental Health Specialist to support members with mild mental health symptoms through empathetic short-term interventions, coaching, needs assessment, and navigation to appropriate resources. The role also collaborates with other professionals and contributes to Canadian community resource databases and mental health materials.
Posted 9 days ago
The Mental Health Specialist (Night) monitors and triages overnight cases on Dialogue’s virtual care platform, assessing urgency and suicide risk while providing de-escalation, safety planning, and crisis intervention. The role routes members to appropriate care, coordinates with emergency and community resources and overnight clinical teams, documents interactions, and contributes to refining overnight protocols.
Posted 13 days ago
The temporary Mental Health Specialist Dispatch (also described as Mental Health Intake Agent) conducts brief phone or video consultations to assess members' mental health needs and connect them with appropriate professionals. Responsibilities include explaining triage decisions and care expectations, improving intake processes with a multidisciplinary team, and documenting clinical notes and outcomes.
Posted 13 days ago
The Operations Excellence Specialist supports continuous improvement across Dialogue’s Mental Health Care and Employee Assistance programs. Responsibilities include analyzing operations and data, helping develop and implement efficiency initiatives, coordinating cross-functional projects, and maintaining internal program documentation.
Posted 20 days ago
The Talent Enablement Specialist, Operations provides HR support to employees and managers, handles employee relations matters and exit interviews, and serves as an escalation point for Talent Enablement requests. The role also maintains HR policies and self-service resources, supports Talent & Culture initiatives, and improves operational processes.
Posted 23 days ago
The Senior Software Developer, Backend designs, builds, and operates reliable backend applications and API services for systems that coordinate provider capacity and member demand. Responsibilities include technical design, prioritizing work with product management, producing maintainable code and tests, and supporting other developers through reviews, documentation, and guidance.
Posted 23 days ago
The Senior Data Platform Developer designs, builds, and operates Dialogue’s scalable data platform, covering ingestion, orchestration, modeling, quality, observability, infrastructure, access controls, and BI tooling. The role establishes engineering standards, supports AI-assisted workflows, and enables technical and non-technical teams to build and maintain production-grade data products.
Posted 25 days ago
The Enterprise Account Executive will own and grow Dialogue’s British Columbia market by developing and executing a go-to-market strategy and generating new business. Responsibilities include managing complex sales cycles, building enterprise relationships and strategic partnerships, developing account plans, and collaborating across internal teams. The role also involves presenting Dialogue’s value to senior stakeholders and adapting sales approaches based on customer and market insights.
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