Posted 3 days ago
The Senior Advisor leads enterprise operational risk, business continuity, and disaster recovery planning for Express Scripts Canada. Responsibilities include developing and testing recovery plans, managing response and recovery efforts during disruptive events, advising stakeholders on risk mitigation, maintaining program standards and documentation, and supporting resilience improvements and automation.
Posted 4 days ago
The Pharmacy Operations & Product Advisor supports operational continuity and product enablement by coordinating issues and escalations, documenting requirements and processes, and supporting system and process improvements. The role works across internal teams, vendors, and stakeholders to analyze operational challenges, coordinate data and reporting, support change readiness, and prepare roadmap and business decision materials.
Posted 5 days ago
The IT Service Desk Analyst provides responsive technical support to internal and external customers, resolving application, system, access, and connectivity issues while managing service requests and incident queues. The role also supports system maintenance, documentation, user access administration, and service communications, with hybrid work, rotating shifts, and after-hours on-call support as needed.
Posted 6 days ago
The Fraud, Waste and Abuse Operations Lead Analyst administers operational processes, analyzes financial and quality assurance data, and produces client reporting to support audit recoveries and program performance. The role coordinates with internal and external stakeholders, leads training and special projects, maintains forecasting and training resources, and identifies opportunities to improve efficiency.
Posted 7 days ago
The Pharmacy Assistant, Specialty is the first point of contact for patients and healthcare professionals contacting the pharmacy. The role manages inbound communications, handles prescription transfers, refills, payment and shipment inquiries, maintains patient medication profiles, follows up with pharmacy providers and prescribers, and escalates complex matters as needed.
Posted 10 days ago
The Bilingual Provider Relations Representative reviews provider agreements for accuracy, enters and updates provider information in company systems, and performs quality assurance on work. The role also responds to provider and vendor inquiries in English or French, supports team and project deliverables, and requires office or customer-service experience.
Posted 12 days ago
The Provider Relations Representative reviews provider agreements, maintains accurate provider records, processes provider updates and terminations, and responds to provider inquiries. The role also performs quality checks, supports team and project work, and requires part-time hybrid work from the Mississauga or Montreal office.
Posted 13 days ago
The Major Incident Management Specialist coordinates response to high-severity technology incidents, leading cross-functional teams, escalations, and stakeholder communications to restore services promptly. The role maintains incident documentation, supports problem and change management, performs root cause analysis, and drives process improvement. It requires ITIL Foundation v4 or higher and experience with major incident and IT service management.
Posted 13 days ago
The Bilingual Dental Claims Auditor conducts claim reviews and desk and on-site audits across Canada to verify provider compliance with dental benefit plans and provincial regulations. The role includes analyzing claims and trends, calculating adjustments, preparing impartial reports, communicating with providers and customers, and recommending improvements to audit and risk criteria.
Posted 14 days ago
The Product Strategy Senior Advisor leads complex product strategy and portfolio initiatives, translating market, client and business insights into product strategies, roadmaps, value propositions and leadership recommendations. The role also develops client-facing marketing collateral and leads cross-functional initiatives, stakeholder alignment and strategic decision-making through to outcome measurement.
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