Posted 5 days ago
The Staff Machine Learning / Operations Research Engineer will define and build the ML and optimization systems powering Burq’s Dispatch OS. Responsibilities include setting technical direction, developing pricing, selection, forecasting, and routing systems, owning production ML pipelines and evaluation, and leading high-impact technical work across teams.
Posted 13 days ago
The Full-Stack Software Engineer will design, build, and maintain backend services, web applications, APIs, webhooks, and enterprise integrations for Burq’s delivery platform. Responsibilities include leading integrations through go-live, improving the customer dashboard, owning production reliability and incident response, and raising engineering standards while using AI tools in daily development.
Posted 21 days ago
The Customer Success Manager owns post-sale relationships with merchant and enterprise partners from onboarding through renewal and growth. Responsibilities include customer onboarding and adoption, monitoring account health and retention, driving product feedback, coordinating internally, reporting account metrics, and using AI tools to improve workflows.
Posted 3 months ago
Burq is seeking a VP of Finance to lead financial strategy, planning, revenue operations, accounting, capital strategy, and broader company operations. The role partners closely with founders and the board to improve financial rigor, scale processes and teams, and support growth and fundraising.
Posted 3 months ago
The Head of Data & AI will set Burq’s data and machine-learning strategy, build and own its data platform, and deploy models and AI agents that improve delivery decisions and automate operational work. This player-coach role also leads and grows the data and ML team, establishes governance and a roadmap-driven intake process, and partners with engineering, product, and business teams.
Posted 3 months ago
The Customer Success Engineer owns the technical and commercial health of enterprise and strategic accounts, supporting adoption, retention, renewals, and revenue expansion. The role involves independently debugging integrations and customer issues, guiding API implementations, using SQL and dashboards to monitor account health, and translating platform performance into business value. It also serves as the customer’s technical point of contact and conveys actionable feedback to Product and Engineering.
Posted 4 months ago
The Senior Solutions Engineer owns the technical side of Burq’s sales process, leading discovery, tailored platform demonstrations, and proof-of-concept API integrations for prospects. The role also supports early implementation through initial live orders, develops integration documentation, handles technical due diligence, and relays customer feedback to product and engineering teams.
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