Explore 9 Jobs at Boldr

Team Captain, Technical Support

Boldr

Toronto, Ontario, CA (Hybrid)

Posted 2 days ago

The Team Captain, Technical Support manages a technical support team, including staff development, performance and quality monitoring, scheduling, and meeting client-specific targets. The role serves as an escalation point for complex customer issues, coordinates with clients and internal teams, and supports operational improvements and incident response.

Technical Support Specialist T3

Boldr

Toronto, Ontario, CA

Posted 9 days ago

The Technical Support Specialist T3 provides advanced technical support to developers using an open-weight AI model platform, owning complex escalations and queries involving accounts, billing, APIs, SDKs, and developer tools. The role troubleshoots issues, documents solutions and workflows, identifies process improvements, and collaborates with engineering and product teams to escalate confirmed bugs.

Customer Representative (Travel and Tourism)

Boldr

Barrie, Ontario, CA (Remote)

Posted 15 days ago

The Customer Representative (Travel and Tourism) serves as the first point of contact for prospective and existing customers across phone, chat, email, and social channels. The role handles booking inquiries and support, converts inquiries into sales, coordinates with local hosts, resolves issues, and helps maintain high-quality customer experiences and service-level targets.

Senior Customer Advocate (Sales Support)

Boldr

Barrie, Ontario, CA (Remote)

Posted 15 days ago

The Senior Customer Advocate (Sales Support) serves as the first point of contact for prospective and existing customers, handling inquiries across phone, chat, email, and social channels. The role supports sales conversion and bookings, resolves customer issues, coordinates with local hosts, and maintains timely, high-quality service in a fast-paced environment.

Accounts Receivable Specialist

Boldr

Toronto, Ontario, CA

Posted 16 days ago

The Senior Accounts Receivable Specialist processes customer payments, applies cash to invoices, resolves discrepancies and disputes, and maintains accurate ERP records. The role also prepares cash application reports, analyzes payment trends, supports cash forecasting, and helps optimize ERP workflows and automation.

Senior Accounts Receivable Specialist

Boldr

Toronto, Ontario, CA

Posted 16 days ago

The Senior Accounts Receivable Specialist manages end-to-end collections, customer billing inquiries, payment processing, cash application, and dispute resolution. The role also supports AR reporting, cash forecasting, reconciliations, and process improvement in a high-volume environment.

Credit Analyst

Boldr

Toronto, Ontario, CA

Posted 16 days ago

The Credit Analyst manages credit risk across the invoice-to-cash cycle by assessing customer creditworthiness, recommending credit terms, reviewing held orders, and screening for fraud. The role monitors portfolio risk, documents decisions for audit and ASC 606 collectibility support, and partners with Sales, Collections, Deal Desk, Revenue Accounting, and Legal to improve credit policies, procedures, and tools.

Senior Accounts Receivable Associate

Boldr

Toronto, Ontario, CA

Posted 16 days ago

The Senior Accounts Receivable Associate owns and manages the AR JIRA queue, investigating and resolving internal tickets while conducting account reconciliations across payment, billing, and general ledger systems. The role supports Collections and Cash Application through payment research, customer-ready findings, and limited direct customer contact, while identifying recurring issues and coordinating with internal teams.

Technical Support Specialist T3

Boldr

Ontario, CA (Remote)

Posted a month ago

The Technical Support Specialist T3 responds to customer inquiries and complaints, troubleshoots product-related issues, and manages support tickets through resolution or escalation. The role also monitors client platforms, identifies issue trends and process improvements, and coordinates with internal and external teams to deliver professional customer service.