Specialist, Information Technology

The Ottawa International Airport Authority (Authority) is accepting applications for a full-time Specialist, Information Technology (IT).

This role is responsible for ongoing operation and support of common use passenger process systems, and IT services and systems used internally by the Authority. 

ESSENTIAL FUNCTIONS :

• Install, configure, support, and maintain user computer hardware/software in a multiple-server, network environment
• Install, configure and maintain industry specific hardware/software applications i.e.
• boarding pass printers, bag tag printers, common-use kiosks, etc.
• Troubleshoot reported issues and perform the maintenance of corporate systems:  Windows environment including Active Directory and Exchange on-premises and in the Cloud, network, and storage systems, including on-premises and in the Cloud, remote work systems, including virtual private network (VPN) and integrated boardroom screens, and other systems as brought into the corporate environment
• Troubleshoot reported issues and perform maintenance of airport systems: building management, airport operations, displays, kiosks, service desks, parking, public address, telephony, and security 
• Diagnose and provide solutions to users’ computer problems, workstations, fileservers, communication servers, hubs, routers, switches, firewalls, and other connectivity related equipment
• Maintain and troubleshoot wide area network/local area network (WAN/LAN) systems
• Implement, deploy and operate information systems and technology solutions for business needs
• Remain current about new or emerging trends and technologies that can benefit the organization, business partners, and customers
• Apply operating system updates, patches, and configuration changes
• Add, remove, or update user account information, reset passwords, etc.
• Aid in ordering supplies and services (inventory and licensing)
• Compile daily reports and/or logs
• Analyze system logs and identify potential issues with computer systems
• Provide immediate resolution to help desk service requests within a timely manner
• Provide internal IT support (server security, software updates, hardware maintenance, etc.)
• Perform other related duties as assigned

ESSENTIAL QUALIFICATIONS :

EDUCATION

• College diploma or University degree in Computer Technology, Computing Science or in a related discipline

EXPERIENCE

• Minimum of three (3) years’ related experience
• Knowledge of IT principles, concepts, and methods:
  • Systems testing and evaluation 
  • IT security principles and methods
  • Commercial Off‑the‑Shelf (COTS) products
  • Internet technologies
  • Emerging information technologies
• Knowledge of operating systems and applications, as well as hardware and software troubleshooting
• Understanding software behaviour in order to deploy it and troubleshoot problems

SKILLS 

• Demonstrate willingness and ability to continuously learn, develop, and apply knowledge of IT systems, including adapting to new technologies, systems, and operational challenges
• Strong technical knowledge and demonstrated analytical, troubleshooting, and problem-solving skills
• Self-motivated and highly organized, with the ability to work effectively under pressure and within established timelines
• Strong attention to detail with the ability to effectively multi-task, prioritize competing demands, and manage workload
• Strong customer service and interpersonal skills with the ability to establish and maintain positive working relationships in a team environment
• Able to communicate technical information effectively
• Professional and positive attitude with the ability to work effectively both independently and collaboratively
• Able to perform the physical requirements of the position, including prolonged periods of sitting and computer use, standing, walking, bending, and working in confined spaces
• Occasionally lifting and carrying IT equipment weighing up to 50 lbs

LANGUAGE

• Excellent verbal and written communication skills in English

ASSETS :

• Information Technology Infrastructure Library (ITIL) certificates in any track
• Project management experience
• Bilingualism (English and French) 

ABOUT THE POSITION :

Job requirements

• Have a valid driver’s license (Class G or equivalent) 
• Provide a driver’s abstract (issued within the last month)
• Successfully obtain a security clearance check for a Restricted Area Identity Card (RAIC)

To explore this opportunity, please send your resume to [email protected].

The Authority is committed to the principles of Employment Equity and to achieving a workforce that is representative of the diversity of the Canadian population. We strongly encourage candidates to self-identify if they are Indigenous peoples, persons with disabilities, or members of visible minorities.

Authorization to Work in Canada

It is a fundamental condition of your employment with the Airport Authority that you are, and remain, legally authorized to work in Canada for the duration of your employment. This offer of employment is conditional upon your entitlement to work legally in Canada. You are required to provide, upon hire and as requested thereafter, valid documentation confirming your legal authorization to work in Canada to the satisfaction of the Airport Authority. If the Airport Authority determines that the above condition has not been met, you will be notified in writing, and this offer of employment shall be considered null and void ab initio.

Employment Equity

We are committed to providing an inclusive and accessible recruitment and selection process. If you require accommodation at any stage of the process, please contact us directly. Your request will be treated confidentially and with respect.