WRHA Executive Director Facilities Support Services

Position Overview

Corporate support services provide a number of internal services which support the delivery of services to the patients and residents, as well as a number of direct services to citizens. Functions within Corporate Support Services provide clinical support services for sites and hospitals within the organization in the areas of:

• Environmental Services
• Facility Maintenance
• Capital Planning
• Security Services

Main Function:

Ensure the efficient and effective delivery of support services covering environmental services, facilities operations, maintenance both preventative and on demand), identification and oversite of safety and security projects (> $30,000 and < $1,500,000) and capital projects (>$1,500,000) and security for the service delivery organization.

Acute Care and Health Centre Responsibility:

This position has direct responsibility for these functions at St. Boniface Hospital, Grace Hospital, Victoria Hospital, Concordia Hospital (including Concordia Place PCH, Seven Oaks Hospital, Misericordia Health Centre (including Misericordia Place PCH), Deer Lodge Health Centre (including Middle Church PCH, River Park Gardens and Golden West Lodge), Riverview Health Centre, Pan Am Centre, and Churchill Health Centre as well as 650 Main (WRHA Head Office) and 1155 Concordia.

This group represents:

• Direct Reports: 8 Directors, 4 Facility Support Services Managers, 1 Security Services Manager
• Operating Budget: over $100 million
• Safety and Security & Capital Projects: over $45 million
• Acute Care Space: 5 million square feet
• Employees: 1300

Community Responsibility:

Provides all oversite of security functions including mobile patrol as well as support for all major maintenance issues.

Independent PCH Responsibility:

Provides support to the independent PCH’s in matters relating to maintenance and security.

The Executive Director Facilities Support Services will build and manage a customer centric team that provides site leadership with timely, reliable, responsive, service and support to achieve its intended outcomes including key performance indicators. This is a hands-on role, which is critical to the effective functioning of the health services operations across the service delivery organization and is there to serve and support the facilities and support services leadership in achievement key performance indicators. Provide health services leaders within the organization with accurate information and advice in support of service delivery organization strategic and operating plans to ensure the provision of reliable province-wide and multiculturally respectful health services for environmental services and facilitates management.  Liaise with Shared Health Capital Planning to assist on projects such as capital planning and security projects for the service delivery organization.

Experience

• 7 years of progressive mid-to-senior management experience leading enterprise-wide corporate services functions in a private or large publicly funded enterprise, preferably in health-care, including:
  • 3 years of direct experience with the delivery of support service such as; environmental services, facilities, and/or maintenance, nutritional services or laundry.
  • 5 years of experience building and leading a high-performing  a team.
  • 3 years of experience managing an unionized environment.
  • Previous experience in health-care planning and delivery is an asset.

Education (Degree/Diploma/Certificate)

• A post-secondary degree in a related discipline from an accredited educational institution is required.

Certification/Licensure/Registration

• Lean Six Sigma certification is an asset.

Qualifications and Skills

• Demonstrated comprehensive senior leadership capabilities. The provincial health system in Manitoba has adopted the LEADS in a Caring Environment framework.

Physical Requirements

• Must be able to work at heights, work within small spaces and physically able climb, reach, kneel, squat as required as part of servicing the facilities.
• Must be able to work safely in a typical computerized office environment with frequent meetings at multiple sites throughout the organization, and to lift and carry items of up to approximately 35 - 50 pounds.
• Interruptions to respond to questions from executives and government representatives are common; dedicated and focused time for planning and concentration can be scheduled.
• Must have a valid Manitoba driver’s license and use of a personal motor vehicle for regular travel within the service area.