Manager, Security Team

Position Overview

The WRHA Security Team is dedicated to the provision of a safe environment in which the public may receive, and the hospital staff may dispense, medical care; and to promote Security awareness within the healthcare facility. It is our function to protect patients, visitors and employees from harm or reasonable fear of harm and to maintain an acceptable level of order, control and safety with the hospital and grounds. Provide protection for personal and hospital property from theft, misuse and vandalism as well as enforce the various hospital rules, regulations and policies, and applicable laws and by-laws.

MAIN FUNCTION:

Under the general direction of the Director, Facilities Support Services, the Manager, WRHA Security Team is responsible to support overall security services operations including access control procedures, security response to contingencies and other emergencies and physical safeguards for designated WRHA hospitals, and hospitals requiring ISO or QP designated security officers.

The incumbent's position is to ensure the department’s daily operational activities are carried out in a reasonable fashion and that adequate security coverage/measures are maintained.

The incumbent will be responsible for utilizing security data, KPI’s and incident reviews as the basis for analysing the effectiveness of operational policies and procedures to meet the changing security landscape. This analysis will form the basis of all recommended changes to established policy and procedures.

Human resources management including collective agreement interpretation, discipline processes, grievance processes, job description preparation, job evaluation, training needs assessments, performance appraisals, absenteeism review and hiring.

Responsible for recruiting, managing, disciplining, and evaluating the performance of security officers and ensuring they receive ongoing and proper orientation and training in all areas of hospital security procedures.

Experience

• Five years previous experience in a hospital or institutional security department, at the supervisory level, preferably in a unionized environment.
• Must have experience in leading at the department level including budgeting (operating and capital funds), site security service coordination, department strategic and operational leadership planning and leading supervisory/management staff.

Education (Degree/Diploma/Certificate)

• Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program.
• Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.
• Complete high school education, Manitoba Standards, required.
• Bachelor’s degree in Administration, Criminology, Justice or other relevant discipline required.

SPECIAL TRAINING:

• Must be conversant with Microsoft Office applications and be comfortable working with Security and electronic camera systems.
• Must have demonstrated knowledge of laws, regulations and codes applicable to law enforcement.
• Successfully complete the Healthcare Institutional Safety Officer training, and demonstrate competency in order to be designated as per the Police Services Act, Institutional Safety Officer program.
• Must also be able to demonstrate ongoing competency and capacity in order to maintain that designation as per the program requirements.

Certification/Licensure/Registration

• Must be eligible for ISO Certification through the Provincial Attorney General's Department.
• Designation as a Certified Healthcare Protection Administrator by IAHSS or Certified Protection Professional by ASIS preferred.
• Possess and maintain a valid Manitoba Security Guard License.
• Valid class 5 driver’s license.

Qualifications and Skills

• Demonstrated management and organizational skills required.
• Must have or be able to acquire within a reasonable period of time a thorough knowledge of occupational hazards and safety precautions and regulations applicable to the area of supervision.
• Completion of relevant security related courses required with Federal, Provincial, Municipal or Military Police training an asset.

Physical Requirements

• Minimum physical requirements aligned with requirements established for safe response to resistance training requirements and national standards.
• Regular retesting will occur.
• Minimum vision and hearing requirements aligned with requirements established for safe response to resistance training requirements and national standards.
• Regular retesting will occur.
• Qualifications will include minimum physical ability, vision standard, hearing standard and testing process.
• These tests will be a prerequisite part of the ISO training program.
• Regular testing throughout employment will also be a requirement.
• These requirements will align with national standards aligned with Manitoba Justice and employer requirements.