Case Management Specialist - Repost

Position Overview

Under the supervision of the Team Manager, the incumbent is responsible for applying professional knowledge and expertise in the assessment, planning, implementation and evaluation of supports to staff and the Home Care program including: Education: providing orientation, education and training to Case Coordinators as well as other staff across a variety of classifications within the Home Care Program. System and Process Change Management: participation or lead on a number of committees responsible for reviewing, developing or modifying, implementing and evaluating: processes, policies, procedures, best practice guidelines, educational/training programs, training manuals, etc. Consultation and Program Support: providing ongoing consultation to, primarily the Case Coordinators, but in addition, to other staff and Team Managers throughout the Home Care program, Project Management Quality Management.

Experience

• Minimum of 5 years community experience, preferably in Community Care and Case Management, is required.
• Previous experience in teaching, education and program development and evaluation is preferred.

Education (Degree/Diploma/Certificate)

• Bachelor’s degree in Nursing, Social Work, Human Ecology or Medical Rehabilitation is required.

Certification/Licensure/Registration

• Current practicing status with the respective professional organization, if applicable.

Qualifications and Skills

• Case Management – expertise in Case Management principles and the ability to integrate these into staff roles.
• Communication – oral, written and interpersonal communication which are vertical, horizontal, network verbal, written/electronic across all staff designations and roles.
• Interpersonal – understanding of adult learning and working styles to support capacity building of individuals, collective staffing and encompassing teambuilding.
• Information Technology – understanding of the impact of technology on the system and knowledge of Microsoft Office and an automated client file preferred.
• Analytical – ability to collect and utilize statistical information for needs assessment, gap analysis, root cause, monitoring and evaluation.
• Adaptability – organization, time management and prioritization response to a dynamic and complex environment, which requires multi-tasking, while working independently with minimum supervision.
• Change Management – understanding the effects of change on the system.
• Stress Management – ability to handle stress.

Physical Requirements

Not Applicable