Application Coordinator - Clinical Applications

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario with a focus on health for women, health equity and health system solutions. If you're ready to be part of a team that is revolutionizing the future of healthcare, then you will want to join an institution where the possibilities for innovation, new discovery and system thinking are limitless. Women's College Hospital is committed to equity, quality and patient safety as key professional values and essential components of daily practice. 

Healthcare Revolutionized 2030 i s our roadmap to the future. Our strategy is built on the pledge that the founders of our hospital made 140 years ago and reaffirms our commitment to providing equitable, accessible, best-in-class healthcare for everyone – meeting people where they are on their healthcare journey and partnering with them to reach their goals of living their healthiest lives possible. The stage has been set for Women’s to accelerate our priorities and capture the momentum to catapult our system forward to revolutionize healthcare for everyone.

Applicants must reside and be legally eligible to work in Ontario. 

Type:New

Duration:Six (6) Months

This is a Temporary Full-Time Opportunity. As a member of WCH’s Information Technology team, the Application Coordinator plays an important role in WCH’s transition to an electronic patient record by providing subject matter expertise and leadership for their assigned clinical application both through implementation an on an ongoing basis.

 The Application Coordinator is the primary point contact for the assigned application and serves as a bridge between end users and the technical team. The Application Coordinator is required to gain an in-depth knowledge of the assigned application and is responsible for developing specifications for how the application should be configured to support organizational workflows. This role resolves all issues that arise during implementation of their assigned application and must develop an in depth understanding of related organizational policies, procedures, and business operations.

Summary of Duties, but not limited to:

• Develop an in-depth understanding of the assigned application
• Work with end users to understand, document and analyze business and clinical workflows relevant to assigned application
• Leads and provides direction  in and document outcomes from workflow validation sessions
• Analyze functionality of assigned application to determine how it should be used to best meet the needs of the end user
• Determines and advises clients on the choices involved in developing application specifications
• Work with end users and the project team to develop system solutions to ensure functionality
• Support full system testing and go-live planning 
• Ensure all project work aligns with existing corporate systems and standards
• Establish end user reporting requirements
• Develop and write test plans with expected results for detailed standalone and integrated 
• Coordinate, manage, perform and sign-off all testing activities
• Define and coordinate training needs for trainers and users
• Attend regular project status meetings as required 
• Maintain current and detailed documentation related to all assigned tasks for due diligence purposes
• Maintain a current understanding of organizational practices and related industry rules and regulations 
• Develop and document internal procedures related to assigned application 
• Track user issues and related information to support evaluation of potential system enhancement needs

As a role model and champion you will work to identify and integrate safe, best practices into daily activities to foster the delivery of safe and exemplary care. 

The responsibilities described above are representative and are not to be construed as all-inclusive.

Qualifications:

• Completion of an undergraduate Degree in Health Informatics or a related field
• Five (5) years’ of progressively responsible and related experience in a directly related field
• Epic OpTime/Anesthesia Certification, preferred
• Ability to travel to the United States to complete training
• Proficiency in MS Office, MS Visio, and MS Project
• Strong ability with system analysis and design
• Excellent problem solving and resolution skills
• Ability to provide exceptional customer service
• Strong organizational skills and the ability to oversee several projects with competing priorities
• Ability to produce high quality reports and meet deadlines
• Strong initiative and self-managing skills.
• Excellent interpersonal skills in order to interact with individuals in a wide range of situations.
• Outstanding verbal and written communication skills.
• Demonstrated record of good performance and acceptable attendance will be considered as part of the selection criteria.
• Professional behaviour and communication that meets the standards of the professional regulatory college or association, as applicable, and the standards of Women’s College Hospital.
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment for all.

Why Choose Us?

• Be part of a dedicated team committed to excellence.
• Shape the future of healthcare in a supportive environment.
• Enjoy competitive benefits and an excellent defined benefit pension plan (HOOPP). 

Women’s College Hospital may use artificial intelligence (AI) or automated decision-making tools during various points in the recruitment and selection processes. Please note that third-party job boards may apply their own automated features when displaying or promoting this posting. Women’s College Hospital has no control over these external platform tools.

If you suspect any recruitment related advertising, communication or content did not originate from Women’s College Hospital, please report it immediately by providing the relevant details to WCH Job Advertisement Fraud Reporting Form.

Employment at Women’s College Hospital is conditional upon the verification of credentials, completion of a health review, and proof of immunity and vaccination status for vaccine-preventable diseases, in alignment with WCH Communicable Disease Surveillance protocols. Successful candidates will be required to complete the Employee, Physician and Volunteer Immunization Record Submission Form and the Pre-Placement Health ReviewForm prior to commencing employment. Submission instructions will be provided in the new hire package and all requirements must be satisfied prior to commencing employment.

Women's College Hospital is a fully affiliated teaching hospital of the University of Toronto and is committed to fairness and equity in employment and our recruitment and selection practices. We encourage applications from Indigenous peoples, people with disabilities, members of sexual minority groups, members of racialized groups, women and any others who may contribute to the further diversification of our Hospital community. Accommodation will be provided in all parts of the hiring process as required under our Access for People with Disabilities policy. Applicants need to make their requirements known in advance.