IT Support Specialist

The IT Support Specialist reporting to the Senior Network Administrator, is responsible for providing efficient and responsive technical support to end users across the organization. This role supports the maintenance, troubleshooting, and administration of computer systems, hardware, software, network connectivity, and Microsoft 365 applications to ensure reliable day-to-day operations. The position also supports IT security, employee onboarding/offboarding, and continuous improvement of IT processes while delivering excellent customer service and technical support.

DUTIES AND RESPONSIBILITES 

• Provide Level 2 technical support to end users across Windows and macOS environments, ensuring timely resolution of IT-related issues.
• Administer user accounts, permissions, and access controls through Active Directory in accordance with company policies.
• Troubleshoot, diagnose, and resolve hardware, software, and peripheral issues involving desktops, laptops, printers, and mobile devices.
• Support and maintain Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and SharePoint.
• Configure, maintain, and troubleshoot VPN connections, network connectivity, Wi-Fi access, and remote access solutions.
• Respond to and track incidents and service requests using the SysAid Helpdesk ticketing system, ensuring effective communication and timely follow-up.
• Perform system imaging, deployments, hardware setups, software installations, and updates in alignment with organizational standards.
• Create and maintain accurate IT documentation, including procedures, troubleshooting guides, system configurations, and inventory records.
• Escalate complex technical issues to the Senior IT Network Administrator or external vendors as required.
• Ensure compliance with IT security protocols, data protection requirements, and organizational technology standards.
• Support employee onboarding and offboarding processes, including equipment provisioning, account setup, system access, and asset recovery.
• Perform other related duties and responsibilities as assigned by management to support departmental and organizational objectives.

Required Qualifications:

• Post-secondary education in Information Technology, Computer Science, Network Administration, or a related field
• 5 plus years of progressive IT support experience in a corporate or manufacturing environment

• Experience administering and supporting Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and related collaboration technologies.

• Experience managing and supporting Active Directory and Microsoft Entra ID, including user account administration, group management, access controls, and identity-related troubleshooting.

• Strong experience troubleshooting desktop, laptop, mobile device, printer, scanner, and peripheral hardware and software issues.

• Working knowledge of networking concepts and technologies, including TCP/IP, DNS, DHCP, VLANs, VPN connectivity, wireless networking, and network troubleshooting.

• Experience configuring and troubleshooting network-connected devices, including switches, wireless access points, and remote access solutions.

• Experience assisting with server administration, system maintenance, backup operations, and recovery procedures.

Preferred Qualifications:

• Experience supporting manufacturing technologies, including production workstations, barcode scanners, handheld devices, and label printers, is considered an asset.
• Experience creating and maintaining technical documentation, procedures, support guides, and knowledge base articles.

Additional Details:

• This position is fully onsite at 100 Saulteaux Crescent, Winnipeg MB
• Work schedule – Monday to Friday, 8:00am - 4:30pm

Why Winpak?

Winpak is committed to providing comprehensive benefits to support the physical, mental, financial and social well-being of our employees and their families. Our benefit package includes the following:

• Medical, dental, vision & prescription coverage
• Travel coverage
• Disability coverage
• Voluntary life insurance
• Life and accidental death & dismemberment insurance
• Tuition assistance program
• Retirement savings plans
• A comprehensive employee and family assistance program which includes short term counselling, wellbeing coaching, financial and legal consultations services.

Winpak’s vision is to provide the best packaging solutions for people and planet. We are a leading supplier of innovative packaging solutions, known for providing high-quality products that meet the needs of a variety of industries, including food and beverage, pharmaceuticals, and consumer products. With a commitment to sustainability, safety, and excellence, Winpak continues to grow as a global leader in the packaging industry.

At Winpak, inclusion is one of our core values. We believe that an inclusive culture fosters a sense of belonging, drives innovation, and provides our brand a competitive advantage. Our goal is to create an environment free from harassment and discrimination, and where every individual feels respected, valued, and appreciated.

As an Equal Opportunity Employer, we are committed to an equitable and inclusive recruitment process, evaluating applicants based on merit, capability, and qualifications related to the job - never on identity factors such as race, color, gender, age, sexual orientation, religion, disability, national origin, or any other protected status. To support this commitment, if you require any accommodations during the recruitment process, please let us know and we will work with you to ensure your needs are met.

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