Commercial Relationship Coordinator

This position follows Office-Based schedule with (4) In-office days per week. Our office is located at 10711 Cambie Rd, Ste 130, Richmond, British Columbia.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.    

The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and internal operations teams to support the commercial lifecycle of Enterprise Imaging solutions. This role specializes in resolving invoicing inquiries, billing issues, invoice disputes, and credits, ensuring accurate and timely resolution while maintaining strong internal relationships and a high level of customer satisfaction.

The Specialist plays a critical role in supporting Sales by removing commercial friction, enabling faster resolution of invoicing issues, and ensuring alignment with contractual terms and enterprise billing practices.

This position is full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.  

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Sales & Commercial Support

• Act as the primary point of contact for Sales regarding Customer invoicing questions, billing discrepancies, invoice disputes, and credit requests related to Enterprise Imaging solutions.
• Partner with Sales to research and resolve customer billing concerns in a timely, professional manner.
• Support Sales teams by providing clarity on invoice status, payment application, and commercial issue resolution.
• Participate in Customer calls regarding invoices and billing.

Invoicing, Billing & Dispute Resolution

• Investigate and resolve Customer-reported invoice issues.
• Provide Business Unit support to AR on invoice disputes.
• Process and track credits, adjustments, and rebills in accordance with approved policies and controls.

Cross Functional Collaboration

• Serve as a liaison between Enterprise Imaging Sales, Customers, Sales Operations, Contract Operations, AR, and other internal stakeholders.
• Ensure invoice issues are resolved in alignment with executed contracts, amendments, and pricing agreements.

Process, Documentation & Compliance

• Maintain accurate documentation of billing issues, resolutions, and credits in designated systems.
• Identify recurring issues and recommend process improvements to reduce future billing errors.
• Ensure compliance with enterprise financial policies, contractual terms, and governance standards.

Customer & Relationship Focus

• Support positive customer experience and maintain strong working relationships through effective communication and responsiveness.
• Represent Enterprise Imaging with professionalism and attention to detail in all commercial interactions.  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / CAEC
• Must be 18 years of age or older
• 2+ years of experience in sales environment or high-level customer service, billing, invoicing, commercial operations, sales support, or accounting related roles.
• Understanding of contracts and contracts based billing environments.
• Microsoft Office and advanced Microsoft Excel skills, including previous experience in consolidating spreadsheets, use of formulas, pivot tables, look ups, and strong Math skills.
• Ability to work full time. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work occasional overtime.  
  We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Preferred Qualifications:

• Experience working with invoice disputes, credits, and billing issue resolution.
• Familiarity with enterprise billing systems, ERP platforms, or CRM tools (e.g., Salesforce).
• Experience in a regulated or policy-driven environment subject to audits.

Telecommuting Requirements:

• Reside within commutable distance to the office at 10711 Cambie Rd, Ste 130, Richmond, British Columbia
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Strong analytical and problem solving skills
• Effective time management and organizational skills
• Exceptional attention to detail and accuracy
• Clear, professional written and verbal communication
• Flexibility and ability to manage multiple issues and changing priorities simultaneously
• Strong relationship building and stakeholder management skills
• Ability to navigate and operate effectively in a fast-changing environment
• Demonstrated proactive approach and positive attitude

Physical and Work Environment:

• Standard business hours with peak periods requiring occasional flexibility based on business needs
• Complex and challenging environment requiring ability to learn and adapt quickly 
• Primarily desk based, collaborative role
• Hybrid role, combination of in-office (Richmond, BC) and remote work 

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Canada Residents Only: The salary/hourly range for Canada residents is $22.12 to $45.87 per hour. Add the Additional reference to account for variable pay if Sales (84-92). Pay is based on several factors including but not limited to education, work experience, certifications, etc. 

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives. 

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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