Customer Excellence Manager

Company Description

At NAPA, we are driving the future of the auto parts industry with unmatched service and innovative solutions.  Our passionate team is at the heart of our success, dedicated to building strong relationships and providing exceptional service. Join us and be part of a dynamic company where your expertise will accelerate growth and keep Canada moving.

Job Description

The Customer Excellence Manager is a hands-on leadership role ensuring operational excellence within a partially automated distribution center. This position acts as a bridge between warehouse operations, inventory management, customer service, and continuous improvement projects.

Key Responsibilities

• Oversee administration and customer service; support daily operations (receiving, picking, replenishment, shipping); monitor and improve productivity, quality, and service levels.
• Ensure inventory accuracy and integrity (SOX compliance); manage cycle counts, resolve discrepancies, optimize slotting, and handle dead stock/backorders.
• Track performance KPIs (throughput, downtime, errors); collaborate with suppliers, IT, and maintenance teams; conduct root cause analysis.
• Lead Lean initiatives (5S, standardization, waste reduction) and cross-functional projects (layout redesign, automation integration, digitalization); develop business cases including ROI analysis.
• Lead and develop a multidisciplinary team of 10–20 people (administration, customer service, continuous improvement, inventory control, and quality).

Qualifications

• Bachelor’s degree in operations management, Logistics, or Engineering with 5 years of leadership experience in logistics or supply chain, including experience in an automated environment.
• Expertise in inventory management and WMS.
• Experience in project management and Lean methodologies.
• Proficiency in data analysis (Excel, Power BI).

Additional Information

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.