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City of Toronto

SENIOR TECHNICAL SUPPORT ANALYST

City of Toronto
Posted a year ago
Toronto

Top Skills Required

Cisco WAN/LAN networksFirewallsLoad Balancer +2 more

Description

Job ID: 56182

Job Category: Information & Technology

Division & Section: Technology Services, Enterprise Strategy & Project Delivery

Work Location: Metro Hall, 55 John St, Toronto,

Job Type & Duration: Temporary, Full-time, 12 month vacancy

Hourly Rate: $53.98 - $59.17 (2024 wages)

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 02-May-2025 to 16-May-2025

Job Description:

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewall, load balancer, remote access, web proxy server will drive your success as a Senior Technical Support Analyst within the City of Toronto.
 

Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City’s WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.
 

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilities:

Your primary responsibilities as a Senior Technical Support Analyst will be varied. Working as part of a team, you will:

  • Leads and/or participates in project planning, research, evaluation, development and/or acquisition, implementation and optimization.
  • Performs analysis, contributes and provides technical consultation in support of recommendations to changes in current business practices, business and information processes, data flows, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
  • Coordinates the application implementation process by working with internal and external developers in accordance with established project management principles and methodologies (e.g. work plan progress, issue management, change management, quality assurance, migration planning, contingency measures and risk mitigation)
  • Ensures adequate pro-active action is taken for the development, operation, installation and support of the enterprise systems and solutions.
  • Provides advanced technical support to develop, enhance and support critical enterprise applications in all areas of business, technology and information across divisions.
  • Deploys and administers business solutions, including monitoring, performance tuning, logging, configuring, troubleshooting, quality assurance (e.g. adherence to standards).
  • Performs risk analysis for enterprise systems to identify points of vulnerability and recommends disaster avoidance and reduction strategies.  
  • Conducts business impact analyses and assists divisional units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster.
  • Conducts research and evaluations of enterprise hardware/software and business solutions and makes recommendations.
  • Performs analysis on enterprise systems, products and network usage, performance and capacity. Prepares recommendations for system improvements. Implements, monitors and measures the improvements.
  • Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
  • Ensures system and user documentation, manuals, standards and procedures are timely reviewed, updated and properly maintained.

Key Qualifications:

Your application for the role of Senior Technical Support Analyst should describe your qualifications as they relate to:

  1. Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, FCP, FCSS or an approved equivalent.

  2. Extensive experience working with large enterprise clustered high-availability firewalls and load balancer, including Checkpoint or Fortinet firewalls, F5 LTM/APM/GTM/ASM, and Secure Web Proxy Gateways or SASE solutions.

  3. Extensive experience in building clustered enterprise Data Center using Cisco ACI and building network infrastructure using SDWAN.

  4. Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

  5. Experience in LAN/WAN/Wired/Wireless administration in a Cisco network environment, environment utilizing TCP/IP and Cisco Routing and Switching technologies.

  6. Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.


You must also have:

  • Extensive knowledge and implementation of building Networks using SD-WAN technologies.

  • Extensive knowledge in networking technologies and information security best practices.

  • Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.

  • System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.

  • Conceptual, analytical, and problem-solving skills.

  • Skills in developing, maintaining, and testing disaster recovery plans.

  • Commitment to customer service, performance quality, and continuous improvement.

  • Communication skills to provide troubleshooting support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.

  • Experience in Network Access Control (NAC) integration with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.

  • Fundamental working knowledge of a project methodology and various levels of system/ application testing.

  • Ability to work effectively as a member of a team and independently, as required.

  • Ability to work days, afternoons, and nights, including weekends, and on standby support as required.

  • Ability to work under time constraints and meet deadlines.

  • Ability to travel within the City of Toronto.

  • Ability to lift up to 40 lbs.

  • Ability to work in close proximity to loud noise.

 

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.

Job Details

Job Type
temporary
Salary Range
$53.98 - $59.17

Required Skills

Cisco WAN/LAN networksFirewallsLoad BalancerTCP/IPNetwork design

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