Power Systems Service Manager

The Power Systems Service Manager has overall responsibility for the parts and service operations within his assigned branch or territory, including but not limited to responsibilities for financial (P&L), hiring, training, coaching and retention of personnel, process and operational efficiency and improvements, measuring and attaining key parts and service department performance metrics, and customer satisfaction.

As a Power Systems Service Manager, YOU will experience: 

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
• Working for the best-in-class equipment dealer and with the premium Caterpillar brand
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
• Competitive total rewards including wages, benefits, and premiums (as eligible)
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

• Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
• Manage day-to-day branch parts and service activities, supporting coordinators and supervisors to achieve key service objectives and meet budgets.

• Manage and coach personnel, plan and coordinate training for all personnel.
• Ensure continued customer satisfaction by demonstrating continued engagement with customers.
• Lead his group to identify process and operational efficiency improvements, manage their implementation, and monitor progress.
• Lead budgeting and reforecasting effort for branch and monitor progress throughout the year.

Must-haves for this role:

• University Business degree or College Diploma
• 15 years of working experience in the industry, at least 5 in a supervisory role
• Thorough understanding of the marine, industrial and electric power generation service businesses
• Manage Annual Operating Expense Budgets
• Oversee and manage new hire requests (Technicians)
• Monitor Process Improvements

About Toromont Cat Power Systems

Toromont Cat Power Systems is an industry leader in the supply and integration of backup and prime power generation systems, rental generators, marine engines and industrial engines through customized engineering and packaging. A division of Toromont Industries. The Power Systems division is dedicated to supporting our customers when it comes to power generation, power quality, marine engines, industrial engines, rental power, pumps and temperature control.

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.