Customer Service Representative

At Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart!

If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on the Dufresne team.

Dufresne Furniture and Appliances is currently seeking a Customer Service Representative for our Kenora store located at 1077 Railway Street.

As a Customer Service Representative, you will support our guests in store and through the after sales experience.

Dufresne Furniture and Appliances is committed to investing in our team members; we offer:

• $18.00-$27.00/hour wage
• Comprehensive benefits plan, assistance program and excellent employee discounts;
• Employer Sponsored Retirement Savings Plan;
• Career growth and continuous development;
• Respectful working environment with strong company values;
• World class training programs within sales, leadership and more;
• To work at one of Canada’s Best Managed Companies.

As a Customer Service Representative, you will:

• Ensure excellent customer service by responding to our guests’ needs consistent with company standards, culture, and business practices.
• Ensure efficiency and accuracy in relation to:
• guest orders
• guest inquiries (in person/on phone)
• cash and financial management
• Always keeps the customers’ best interest in mind.

As a successful candidate you will have the following:

• 1 year of experience in a customer service or hospitality environment
• Demonstrated working knowledge of MS Office products.
• Ability to work retail hours (days/evenings and weekends required)
• Excellent communication and interpersonal skills
• Ability to handle difficult situations diplomatically and professionally

AI tools may be used during the hiring process to screen, assess or select applicants for the position.