Senior Manager, Reporting & Insights

Primary Purpose of the Role

Lead, develop and oversee the Reporting & Insights function for FCI Operational Excellence, providing advanced reporting,analyticsand business intelligenceexpertiseto enable data-driven decision-making. The role transformscomplexoperational data into accurate, timely and decision-ready reportingvia PowerBI;applies advanced analytical techniques, forecasting, visualization and insight generation;establishes governance and controls for management information; and provides workforce planning, trend analysis and strategic insights to support operational performance, risk management, regulatory obligations and business planning.

Provide strategic and day-to-day direction across Reporting Operations, Governance, CapacityPlanningand Insights. Serve as the primary escalation point for significant reporting, data-quality or control matters and partner with senior leaders to set priorities, strengthen reporting integrity and advance automation, data management, advance analytics,visualizationand scalable business intelligencecapability.

Key Accountabilities

Customer

• Lead a team that delivers recurring dashboards, scorecards, executive packages, operational inventoryreportingand ad hoc analysisin accordance withdefined calendars and approval requirements.

• Establish clear reporting standards, data-validation controls, management review, backup coverage, evidenceretentionand escalation protocols to support reliable and auditable outputs.

• Translate complex performance, capacity and risk information into concise executive commentary, trends, root causes,outlookand practical recommendations.

• Own intake and prioritization for reporting changes,defectsand enhancements; balance critical production commitments with automation,rationalizationand longer-term capability development.

• Partner with FCI, FCRM, Technology, Data, Business Intelligence, Finance and Workforce Management to improve data pipelines,reportinginfrastructure, metricconsistencyand stakeholder outcomes.

• Lead capacity and scenario planning using forecast workload, productive capacity, productivity, attrition, learning-curveand inventory assumptions;identifygaps and recommend resource actions.

• Act as a trusted advisor to senior leaders, communicate analytical limitations transparently and resolve or escalate competing priorities, dataconcernsand service risks.

Shareholder

• Protect the integrity and credibility of management reporting by governing metric definitions, ownership, lineage, calculation logic, thresholds, certification, changecontroland retirement.

• Identifyand manage reporting, data, operational and regulatory risks; promptly escalate non-standard or high-risk issues and ensure action owners;interim controls, due dates and closure evidence are documented.

• Ensure the functionoperatesin compliance with applicable internal policies, enterprise data and control requirements, record-retention standards, audit expectations,and regulatory obligations.

• Lead remediation and sustainable process improvement arising from audits, regulatory reviews, control testing, data assessments,and management review.

• Advance automation, standardization,and reporting rationalization to improve efficiency,resilienceand decision value without weakening control effectiveness.

• Provide reporting and documentation for senior management, governance committees,Auditand regulators; review and approve material outputs within delegated authority.

• Contribute to operating plans, strategicroadmapsand resource decisions, aligning team capacity to the highest-value business and control priorities whilemonitoringemerging trends and technology developments.

Employee / Team

• Lead and develop an engaged,inclusiveand high-performing team through effective talentselection, goal setting, coaching, recognition, performance management, compensationdecisionsand succession planning.

• Set clear operating direction, service expectations, decision rights andaccountabilitiesacross managers,analystsand partner teams.

• Build technical, analytical,businessand FCRM capability through development plans, cross-training, knowledge transfer,and sustainable backup coverage for critical processes.

• Promote a culture in which colleagues raise concerns early, challenge constructively, share lessons,andmaintaindisciplined risk and control practices.

• Foster collaboration across Reporting Operations, Governance, CapacityPlanningand Insights so that production discipline and controls enable stronger analytical value.

• Model professional judgement, respectful leadership,confidentialityand accountability, and manage employeesin accordance withapplicable Human Resources policies and standards.

Breadth & Depth

• Provides people-management leadership and overseesa highly complexand diverse function in an area of significant operational, regulatory, reputational and data risk.

• Acts as a strategic partner to the leadership team on portfolio performance, capacity, financial and operational planning, reporting risk and emerging opportunities.

• Collaboratesacross business, data,technologyand control functions to execute common goals and resolve complex, ambiguous or cross-functional issues.

• Exercises significant judgement when reviewing material reporting products, capacity plans, analytical conclusions, executive commentary, metricchangesand governance evidence.

• Balances recurring production with longer-range planning, automation, controlmaturityand capability development,generally looking12 months or more ahead.

• Accountable for the quality, timeliness,andsustainability of the function’s outputs and forappropriate escalationto senior leadership.

Experience & Education

• Undergraduate degree in business, analytics, finance, economics, statistics, mathematics, computerscienceor related discipline.

• Advanced degreepreferred, professional accreditation and/or 10+ years of relevant experience in reporting, analytics, business intelligence, workforce planning, operational excellence, governance, riskmanagementor related field.

• Demonstrated experience leading people and delivering through managers, specialists or cross-functional teams in a complex, regulated environment.

• Advanced knowledge of management reporting,executive communication,reporting controls,audit evidence practices,data analysis, forecasting,andvisualization.

• Strong ability to convert complex information into concise, fact-based conclusions,risksand recommendations; exercise judgement in ambiguity; challenge constructively; and influence senior stakeholders.

• Experience managing multiple critical deliverables with fixed reporting cycles and interdependent data sources.

• Financial services, FCRM/AML, compliance,or operations experiencearerequired. Advanced hands-onproficiencywith Power BI and Excel isrequired, including dashboard development, datamodellingand reporting automation; and the ability to work directly with SQL and databases,Power Query or Python.