Planning And Development Assistant (development)

This position is primarily responsible for providing clerical support for the development component of the Planning & Development department, and a first point of contact for county residents. 
Secondarily, this position will also provide additional clerical support for the planning component of the department.

This is an on-site position. 

KEY DUTIES AND RESPONSIBILITIES
Administrative (50%) 

• Types correspondence, agendas, minutes, reports, and other related materials as required.
• Accepts and receipts payment for municipal goods and services and ensures that batches get closed on a weekly basis.
• Completes refunds as necessary for (e.g., lot grading and approach deposits).
• Accepts incoming mail for the department and distributes/addresses as needed.
• Creates and completes data entry for indexing and document filing of internal referrals, compliance certificates, development applications, enforcement complaints and other documents. 
• Performs data entry of development applications as an E-Site Administrator.
• Compiles documentation for minor POPA information requests and Records Search.
• Completes and compiles documentation and issues Routine Records Search requests.
• Monitors and ensures that relevant development information on the County’s website is updated, as necessary. 
• Performs data entry of development applications as an E-Site Administrator Enforcement.
• Assists with enquiries received from internal departments.

Development Permits (15%) 

• Assists customers in understanding and completing development applications and ancillary applications (approaches).
• Supports the Development Officer(s) and Technician when responding to public inquiries and applications related to all development related matters.
• Processes Lot Grading Certificates in accordance with Lot Grade Procedure and refunds accordingly.
• Undertakes all development application referrals as required.

Safety Codes (15%) 

• Assists customers in understanding and completing Safety Code (Building, Electrical, Plumbing, Gas and Private Sewage) applications.
• Undertakes monthly audit of Safety Code permits.
• Reviews monthly invoice of Safety Codes contractor for accuracy.
• Provides backup to contracted Safety Codes Assistant, entering all Safety Code permits.

Front Counter (10%) 

• Covers the department’s front counter and accepts development and building permit applications, requests for compliances and approach applications.
• Answers telephone, email, and counter inquiries for the department.
• As appointed by Council as a Fire Guardian, issues fire permits as required.

Other Related Duties (10%) 

• Provides back up and holiday relief for the Planning & Development Assistants.
• Supports a positive, proactive, innovative, professional, and customer first culture in the department.
• Coordinates departmental research of files in relation to Environmental Site Assessment information requests.
• Performs the duties of an Information Management Contact for the department.? 
• Adheres to applicable responsibilities and accountabilities as outlined in the Sturgeon County Health and Safety Management System.
• Completes special projects as required. 
• Acts as witness for subdivision endorsements.

KNOWLEDGE, EDUCATION, QUALIFICATIONS, SKILLS, ABILITIES, AND EXPERIENCE 
The following are required in this position:

• Post-secondary training or certificate in Office Administration.
• A clear Police Information Criminal Record Check is required.
• Minimum of 2 years of relevant experience in a clerical role or equivalent within a professional office setting if no formal training or certification in an equivalent Office Administration program.
• Ability to read, follow, and understand processes, procedures, and policies to perform work in accordance with expectations.?? 
• Ability to apply a forward-thinking approach while working to ensure that processes are efficient and operating as intended.?? 
• Strong organizational and time management skills with the ability to work independently, or in a multidisciplinary or team environment, understanding how to prioritize and complete high volumes of competing work, with a high degree of accuracy without additional support, review, and proofreading.
• Demonstrated ability to apply critical thinking, analytical thinking, ethical judgement, discretion, professionalism, and diplomacy.
• Flexibility to adapt to a demanding environment and maintain customer service standards and conflict resolution skills, with the ability to actively listen and communicate inclusively and respectfully, and to manage and resolve confrontational situations effectively.
• Able to handle confidential and sensitive information according to the Freedom of Information and Protection of Privacy Act and corporate guidelines.
• Proven ability to effectively communicate in writing or verbally, in a clear, objective, logical and sensible manner. 
• Ability to maintain confidentiality when dealing with sensitive situations and/or information.
• Proficiency when using all Microsoft Office Programs (Excel, Word, and PowerPoint, etc.) and Adobe Acrobat suite applications. 
• Ability to adapt to using multiple productivity applications such as E-Site, Content Manager, GIS or any other future database input and output applications.