Customer Service Coordinator

• Facilitates quotes and provides pricing. 
• Create and validate new item specifications/projects.
• Manage complex accounts/items through processing incoming orders and/or inquiries, by scheduling demand on machines, and managing orders to ensure customers' delivery requirements are met.
• Proactively track order activity, inventory levels, and alert appropriate staff/customers of any potential issues. 
• Handle outside purchases for services and materials required for the manufacturing of customer projects. 
• Produce reports and share data with customers. 
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

• Empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer and business partners. 
• Collaborate and partner with appropriate business owners to ensure customer experience is delivered.

• Provide guidance and training to junior-level employees.
• Serve as a connection between customers, sales team, credit analyst, and collections to ensure responsiveness and customer satisfaction. 
• Pre-Pricing Specialist to build customer specifications/projects and review with the production team to ensure efficient production. 
• Planning, production, and shipping teams to review schedules and backlogs to ensure on-time delivery.
• Quality Manager to resolve routine customer quality issues.
• Plant Leadership to align with company goals and initiatives.

• Attention to Detail: Follow established processes and procedures to ensure accuracy of work (Do it right the first time)
• Customer-Oriented: Ability to operate with customers' best interests in mind; Demonstrates importance for satisfying external and/or internal customers; Efficiently communicates with customers to ensure alignment and satisfaction.
• Communication: Proactive, prompt, and respectful correspondence; essential listening skills with ability to accurately problem-solve 

• Collaboration: Works effectively with others to complete a task or achieve a common objective; ability to cooperate in team relationships to foster enthusiasm and maintain mutual trust, candor, and respect for others
• Problem-Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations; demonstrates problem-solving skills by using a logical, systematic, or sequential approach; suggests alternative products or services to meet customer needs when appropriate. Problems may not be routine and may require exercising judgement and identifying less obvious solutions.

• Growth and Results Oriented: Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise; naturally inquisitive; sets meaningful goals for personal work productivity.
• Organizational Skills: Planning, monitoring, and prioritizing tasks to ensure achievement of desired results; establishes a systematic course of action to accomplish objectives through multitasking and ability to forward-think.
• Time Management: Ability to structure time to meet customer demands; demonstrate flexibility to balance your schedule, tasks, and responsibilities to complete things on time.

• Microsoft Office – Outlook, Teams, Excel, Word, PowerPoint
• System Experience (e.g., AS/400, Kiwiplan ESP/PCS/ULT/TSS, HRMS, Amtech, Sage, JD Edwards, Salesforce, EDI, Customer Portals

Other Qualifications:

• Frequently using fingers to type with two hands. 
• Frequently reaching by extending fingers on one hand 
• Frequently reaching by extending one or two arms 
• Frequently using fingers to grasp with one or two hands. 
• Frequently using fingers to pinch with one or two hands.

• Occasionally exerting force by pulling up to 10 lbs. of weight. 
• Occasionally exerting force by pushing up to 10 lbs. of weight. 
• Occasionally exerting force by lifting to 10 lbs. of weight. 

• The spoken exchange of ideas to be performed loudly 50-75% of the time. 
• The spoken exchange of ideas to be performed quickly 50-75% of the time. 
• The safe and accurate preparation and analysis of data and figures, monitoring of a computer terminal, or inspection of small defects or parts.
• The ability to quickly interpret and process large quantities of information verbally and through written communications.

• Hybrid Remote Schedule 
• Constantly works indoors, in an environment that is climate-controlled. 
• The role is frequently sedentary, which entails sitting or being stationary. 
• Occasionally stands or walks for 1-2 hours at a time. 
• Noisy work environment; maintain strict adherence to safety rules and regulations. 

• Required: Broad knowledge of operational procedures and tools.
• Required: Customer service or related work experience in a manufacturing environment or other industries 
• Preferred: 3-5 years of manufacturing industry experience

• Required: High School diploma or G.E.D. 
• Preferred: Associate/bachelor’s degree