F&B Supervisor | Full-time | Pantages Hotel

The Food and Beverage Supervisor will play a key role in the day-to-day F&B operation for the Pantages Toronto Downtown Hotel. The Food and Beverage Supervisor is responsible for supporting all aspects of the front of house F&B experience which includes the restaurant, bar, and event - banquet spaces. This includes assisting in the coordination of all phases of meeting and social functions held at the Hotel and assisting clients with the successful execution of their event.  This position is also responsible for providing exceptional experience, connecting with guests, supporting their team and creating memorable experiences everyday; reflective of the standards our guests have come to expect from us.

The Food and Beverage Supervisor is primarily responsible for:

· Lead by example with a visible, hands-on presence across the restaurant and event spaces.

· Create a welcoming guest experience by greeting guests, supporting the team, and ensuring smooth, efficient service.

· Coach and motivate team members while reinforcing service standards and a positive, collaborative work environment.

· Respond to guest feedback and resolve service concerns professionally and promptly.

· Work closely with the General Manager, Conference Services Manager, and Culinary Team to coordinate daily service, events, and operational priorities.

· Ensure the team is informed of menu updates, VIPs, events, promotions, and service expectations.

· Support creative beverage features, cocktail promotions, and opportunities to increase food and beverage sales.

· Assist with team training, scheduling, staffing coverage, inventory, liquor ordering, and stock control.

· Support POS updates, opening and closing procedures, and the overall cleanliness, organization, and presentation of Food & Beverage areas.

· Contribute ideas that enhance the guest experience, improve operations, and support revenue growth.

What We are Looking for...

· Post-secondary education in Food & Beverage/Hospitality Management is an asset.

· 3-5 years experience in F&B, either supervisor level or assistant manager, preferably in a full-service hotel environment.

· Hotel Banquet experience is must.

· Experience working in a unionized environment is an asset.

· Proven experience with F&B cost controls.

· Should have in-depth knowledge of inventory & management of it.

· Hands on approach to training service team to exceed expectations.

· Proven ability to achieve deadlines while focusing on department/hotel fiscal results.

· Proficient in Excel, Microsoft Word/Office.

· Available to work varied shifts, including early mornings, evenings, weekends (a must!) and Holidays.

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.