Customer Order Manager

A Snapshot of Your Day

Customer Order Management (COM) employees act as a liaison (or driver) between our regional (internal) customers (Operations, Aftermarket Parts & Project Management) and our global departments such for the supply of parts & consumables to wind farm sites. COM’s main responsibilities are: Obtaining and providing expected delivery dates, shipment tracking information and proof of deliveries, initiates expediting and supports supply solutions when required, ensures that system orders are processing correctly, helps manage order delivery scheduling, helps support customer service and quality issues and monitors backlog to reduce order aging. A typical day would involve meetings with your assigned customer base to manage and address open order lines and support requests and questions as needed. You would then use the many system reports (Open Order Report, Completed Order Report, Incompletion Log, VL06O Delivery Note Report, APO Schedule Report & Planning Tracking Report) & tools (MD04 Order Pegging, TD Playbook, Jira Ticket System & MD Ticket System) available to you for the management of order lines with the goal of meeting our promised delivery times while meeting customer delivery expectations as best possible.

How You’ll Make an Impact

• Strong customer relationships via regular meetings & communications
• Driving on-time delivery to the systems first promise date(s). 
• Strong management of order line backlog to keep it from aging.
• Manage delivery scheduling and help with quality issues.

What You Bring 

• Bachelor degree with 3-5 years of Supply Chain experience preferred or high school diploma or equivalent with 8 plus years preferred 
• Strong communication, negotiation and relationship building skills. 
• Strong organization and system skills & experience (SAP: S&D or EWM, Office: Excel, Power Point, Outlook, TEAMS & Word) 
• Understanding of Supply Chain and Purchase Order contract language with a background in the energy sector.
• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

The team is made up of 7 to 8 COM staff with 1 to 2 COM leads (Systems & Training and Projects & Turbine Down) managed by a COM Manager Head of the department. Ideally the team is located within the NA region (Canada & USA) along with the wind turbine fleet and customers that they support while leaning towards centralization of the existing Orlando Florida & Oakville Ontario offices. Note: We do have team members that work remotely within the region from a home office.

Who is Siemens Gamesa?

Siemens Gamesa is part of Siemens Energy, a global leader in energy technology with a rich legacy of innovation spanning over 150 years. Together, we are committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. As a leading player in the wind industry and manufacturer of wind turbines, we are passionate about driving the energy transition and providing innovative solutions that meet the growing energy demand of the global community. At Siemens Gamesa, we are constantly seeking individuals to join our team and support our focus on energy transformation

Rewards/Benefits

• Career growth and development opportunities
• Supportive work culture
• Company paid Health and wellness benefits
• Paid Time Off and paid holidays
• 401K savings plan with company match
• Family building benefits
• Parental leave