Financial Services Associate

Shinhan Bank Canada (SHBC) is part of the global Shinhan Financial Group, one of South Korea's leading financial institutions. At SHBC, we provide a full range of financial services including everyday banking, mortgages and loans - delivered with deep local expertise and global insight.

Join a workplace where your contributions are valued and your professional development supported. At SHBC, you'll be part of a collaborative culture where every voice matters and your efforts directly impact the communities we serve.

The Financial Services Associate (FSA) plays a key role to advance our Bank’s market position and financial growth, and advance Shinhan’s presence in the community. 

The FSA is a strong relationship builder who is able to develop a rapport with new clients and provide support that will continually improve the relationship and advance our Bank’s presence in the industry.

Key Responsibilities & Accountabilities

• Create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations
• Proactively promote Shinhan Bank’s products and services by listening to and identifying the needs of customers
• Resolve customer problems and concerns promptly, escalating issues as required
• Provide sound advice at every customer interaction to create a positive customer experience
• Complete financial transactions; opening/closing accounts, deposits, withdrawals, bill payments, and other account transactions for customers accurately and efficiently
• Complete a variety of account transactions; conduct customer interviews, and complete loan applications, approvals, payoff for customers accurately and efficiently
• Develop and maintain relationships with the KSC, community, existing and new depository/loan customers
• Professionally serve existing VIP and business customers
• Ensure necessary due diligence is taken to support the accuracy of all customer transactions  
• Contribute to the achievement of branch KPI objectives by meeting or exceeding individual sales goals
• Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
• Identify and refer customers to team members and internal Bank partners as appropriate
• Understand and apply bank/branch operating policies and procedures - including assisting with the branch opening and closing procedures on a rotational basis
• Loan servicing tasks such as deliver the funds, monitoring/collecting payments, collecting fees, conduct customer interview for loan application and collecting signatures, etc.
• Support administrative tasks relating to loans such as loan renewals and documentation, etc.
• Manage assist compliance (EDD/Monthly Compliance Review Report)
• Handle F/X (Import & Export Doc. DA/DP/LC)
• Handle Deposit Renew & Transfer RRSP & TFSA
• Additional duties as deemed necessary

Job Requirements

Education Requirements: Bachelor's Degree

Work Experience Requirements: 3-5 years

• Skilled assessing new and existing customer needs, providing quality advice and recommendations
• Strong communication skills (verbal and written)
• Strong attention to detail and demonstrated skills to effectively organize and prioritize work volumes
• Sound Knowledge of financial analysis, risk evaluation, loan documentation and commercial loan structures
• Ability to generate new business, identify business opportunities – grow and maintain client relationships
• Flexibility to withstand unpredictable changes to schedule and deadlines
• Strong teamwork orientation
• Strong interpersonal skills, ability to build quality, long-term relationships with clients
• Advanced computer skills (Word, Excel, PowerPoint etc.)
• Must be legally eligible to work in Canada

Knowledge & Skills

Knowledge of Administration processes, practices and procedures
Risk, compliance and audit mindset
Adaptability & Flexibility
Learning mindset (Continuous learning)
Collaboration & Teamwork
Effective interactive communication
Initiative
Innovativeness
Information/ Data seeking
Attention to detail and quality
MS Office, ERP (Aither)

At Shinhan Bank Canada, we are committed to creating and maintaining a diverse, inclusive and accessible workplace. We believe that a collaborative and diverse team strengthens our organization and reflects the communities we proudly serve. You will be supported and empowered to realize your full potential  as we work together to shape the future of banking. Our recruitment process is designed to be fair and inclusive. If you require accommodation at any stage of the hiring process, please let us know - we will work with you to meet your needs.

Only candidates selected for an interview will be contacted.