Service Operations Associate - Contractor

Instantel Job Opportunity

Position: Service Operations Associate
Reports to: Service Supervisor
Location: On-Site - 309 Legget Drive, Kanata, ON

Schedule: Monday to Friday, Days. 8 hours/day

About Us

Established in 1982, Instantel is the global market leader in the design and production of vibration, air- overpressure, and noise monitoring instrumentation. Our products are used on projects in over 85 countries.

Applications include civil engineering, construction, environmental, mining, mining exploration, quarry, underwater, structural health, human annoyance, military, and noise. We are proud of our position as an industry leader and are always committed to improvement. We understand the challenges faced in these fast-paced environments and provide the tools to get the job done safely and within regulation. Join a world-class team that continuously pushes the limits in the relentless pursuit of excellence and innovation in monitoring equipment.

About the Role

The Service Operations Associate plays an important role in supporting the efficient flow of products through the service and repair process. This position is responsible for cleaning, inspecting, and preparing returned customer units, along with providing hands-on support across service and material operations.

By handling product intake, preparation, and workflow support activities, this role enables Service Technicians to focus on higher-value repair and calibration work, helping improve overall turnaround time and productivity.

Responsibilities:

This role is essential to maintaining high service efficiency and ensuring timely turnaround for customer units.

Service Intake & Inspection

• Clean, label, and prepare incoming customer units received through the RMA process
• Perform basic, non-technical inspection of returned units and categorize condition using defined guidelines (training provided)
• Accurately enter and maintain product and inspection data in internal systems
• Ensure units are properly identified, organized, and staged for the next step in the service process

Service Workflow Support

• Assist with disassembly and reassembly of products as trained
• Support technicians by preparing units and maintaining organized work areas
• Follow priorities set by the team to support service turnaround objectives

Material & Operations Support

• Assist with shipping, receiving, and material handling activities as needed
• Support inventory movement, staging, and organization within the service area
• Maintain a clean, safe, and organized work environment
• Contribute to team-based tasks and support other operational needs as required

Performance Expectations

• Meet daily and weekly productivity targets for unit processing
• Maintain a high level of accuracy and attention to detail
• Contribute to efficient service turnaround times
• Demonstrate flexibility in supporting multiple operational areas
• Work in compliance with established company Health and Safety guidelines procedures

Qualifications & Skills

• 1+ year of experience in a manufacturing, service, warehouse, or similar hands-on environment preferred
• Strong attention to detail and ability to follow standardized processes
• Comfortable working in a fast-paced, team-oriented environment
• Basic mechanical aptitude and comfort handling technical products
• Ability to use computers and learn internal systems
• Reliable, self-motivated, and willing to take on a variety of tasks

Physical Requirements

• Ability to stand for extended periods
• Ability to lift and move items up to 20 kg
• Comfortable performing repetitive, hands-on tasks

Additional Information

• No formal technical training is required; on-the-job training will be provided
• This position does not perform repair or diagnostic work
• Opportunity to learn about service operations within a technical environment

Job Type: 

This position is being offered as a contract role (4–6 months) to support current service operations needs. This approach provides an opportunity for both the candidate and the company to assess fit, performance, and long-term potential.

High-performing individuals may be considered for future full-time opportunities, including progression into Service Technician roles as openings become available.

Why Join Us

• Competitive hourly pay with room for growth
• Team-oriented environment
• Opportunity to work within a global leader in monitoring technology

Instantel believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences, and needs of employees and our communities. We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence and that we all share responsibility for creating an equitable, diverse, and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing priorities, goals, and principles of equity and inclusivity.

If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include criminal background, credit, and driver’s abstract check.