Assistant Manager, Reconciliation Operations (GWO)

Requisition ID: 278136 
Employee Referral Program – Potential Reward: $1,000.00  

We are committed to investing in our employees and helping you continue your career at Scotiabank.

The Role

The Assistant Manager, in Reconciliation Operations is responsible for providing support to a team of subject matter experts in supporting the Branch and units within Global Operations in reconciliation services and accurately processing correcting or adjusting entries in a centralized environment. The Assistant Manager is expected to foster a performance oriented, customer-focused culture by working in close collaboration with staff (including coaching) to ensure knowledgeable and straightforward responses are provided and being better organized to serve customers while reducing costs and mitigating risk. The Assistant Manager leads the team to ensure business strategies, plans and initiatives are executed and delivered in compliance with governing regulations, internal policies and procedures.

Is this role right for you? In this role, you will: 

Champion a customer-focused culture that strengthens client relationships and uses broader Bank knowledge, systems and partnerships.

Customer Experience and Leadership – Lead a customer-focused team and provide direction to deliver best-in-class service by:

1. • Maintain current process and system knowledge through training and regular updates.
   • Communicate and consistently meet service-level standards.
   • Identify trends and opportunities to improve efficiency and effectiveness.
   • Align plans and execution with business objectives.
   • Resolve obstacles affecting difficult assignments.

Business Plan and Execution – Support effective tools and processes by:

1. • Review activity reports to ensure branch support needs are met.
   • Analyze trends and recommend process and service improvements.
   • Maintain focus on targeted outcomes.
   • Partner with management to implement new initiatives and branch rollouts.

Operational Effectiveness and Improvement – Deliver timely, flexible service while managing risk by:

1. • Identify root causes, assess business impacts and provide timely solutions.
   • Complete quality checks to improve service, compliance and risk management.
   • Address underlying customer needs and prevent recurring issues.
   • Review and authorize daily certifications and voucher exceptions, escalating concerns as needed.
   • Use reporting trends to improve efficiency, support implementation and escalate irregular practices.
   • Maintain effective operations and controls in line with Bank values, policies and regulatory obligations.
   • Encourage new and simpler ways to serve customers.
   • Apply the Bank’s risk appetite and culture to daily decisions.
   • Maintain and test an effective Business Continuity Plan.
   • Support the direction of the Bank and Global Operations.
   • Encourage staff to recommend better ways to serve customers.
   • Support coordinated business plans and operate within budget.
   • Monitor workflows and recommend improvements.

Leadership and Development – Build an inclusive, high-performing team through coaching, communication and development by:

1. • Clearly communicate expectations, accountabilities and goals.
   • Monitor goals and ensure appropriate processes are in place.
   • Coach direct reports and support employee development.
   • Maintain open communication and awareness of Pathways to Resolution.
   • Lead regular huddles and ad hoc information-sharing meetings.
   • Ensure fair and equitable treatment of all staff.
   • Foster an inclusive work environment.

Relationship Management – Build strong relationships with business partners by:

1. • Partner with managers, SSG units, branches and business lines to resolve issues, reduce costs and improve service.
   • Provide management with feedback and recommendations.
   • Collaborate on communications to understand new initiatives, objectives and strategies.
   • Apply the Bank’s risk appetite and culture to daily decisions.
   • Maintain efficient operations and effective controls in line with Bank values and risk obligations.
   • Champion high performance and an inclusive work environment.

Dimensions

Number of Units Serviced: All Canadian Domestic Branches and select non-branch transits:

1. • This may also include ABM services (branch or 3rd party serviced)
   • Digital transits and fulfillment services (e.g. RDC)

Specific dimensions associated with measurement of success in this role include:

1. • Key Performance Indicators (KPIs) around support activities conducted (calls, emails, skill builds, etc.)

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

1. • Expert listening, oral and written communication skills
   • Expert knowledge of financial entries
   • Expert organizational and time management skills
   • Thorough understanding of CPA regulations, policies, and regulatory requirements.
   • Thorough knowledge of LAN/PC operations and required systems (e.g. Pega, MS Office Suite, AS400, FFT, TKS, Intralink, IRIS, and others) knowledge of operating procedures as it relates to financial returns and reporting
   • Strong knowledge of branch services, products, and processes and/or RSC or OCS processes
   • Strong knowledge of the Bank’s Policies and Procedures
   • Ability to work under pressure with constant interruptions - Must be flexible in a changing environment
   • Post-Secondary education or 3 years related experience is an asset

Working Conditions

Standard office environment, with little risk of exposure to hold-ups, extortion, etc. There is a constantly changing environment (priorities and deadlines) with dynamic volumes or processing problems encountered. Work must be accurately completed, while maintaining a high level of service to customers, within agreed upon service level agreements. Non-standard working hours may be a requirement, as hours range from Monday to Friday 8:00 a.m. – 8:00 p.m.

What’s in it for you?

• Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
• Opportunity to enhance knowledge of GBM’s global product offering, business lines and functional processes, as well as gain exposure to the overall bank
• Opportunity to build strong strategic relationships across broad partner and stakeholder groups within GBM globally and across the bank
• Be a key member of a dynamic and engaged team with strong leadership and focused personal and career development support
• A rewarding career path with diverse opportunities for professional development
• An organization committed to making a difference in our communities – for you and our customers.
• A competitive rewards program including bonus, flexible vacation, personal and sick days, and comprehensive benefits that start on your first day.
• Diversity, Equity, Inclusion & Allyship - We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employees to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.

Accessibility and Workplace Accommodations - We value the unique skills and experiences every individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in me@Scotiabank will remain live for a minimum of 5 days.