Support Worker

Front Desk Duties

• Receivesclients and visitors in apleasant courteousmanner and arranges for registrationin accordance withestablished procedure;

• Conscientiouslyobservesthe confidential nature of the agency's service to its clients (Transients, Long Term, ARC & CRF);

• Accepts mail delivery, sortsoutand distributesClientsmail, andforwardsall remaining mail to theAdministrative Assistant;

• Operates a multiple line switchboard/intercom andmaintainsaccuraterecords/message taking for incoming calls and forwards same to respective staff and/orclients;

• Ensures the Front Desk Office is clean and organized to Victoria A.R.C. standards;

• Monitors access to the Victoria A.R.C.;

• Monitors Sign In/Out and release conditions of CRFclients;

• Records pertinent information including financial and incident, accurately and according to policy on shift activity log & other recording systems;

• Monitors adherence ofclientsto Victoria A.R.C. rules and regulations;

• Does intake for newclientsand ensures that intake forms are accurately completed and intake procedures are followed;

• Makesgeneral assessmentofclientstodeterminesuitability for Victoria A.R.C. residency (i.e. obvious mental/physical impairment that wouldprecluderesidency);

• Assistswhere possible and whenappropriate, in referringclientsto resources & supports;

• Providesclientsaccess to their medication and follows all procedures and policies related to resident medication;

• Maintains and updates client Registry;

• Accepts and records payments and balancing cash;

• Controls access to the Front Desk area and ensure equipment, medication,informationand supplies are safe and secure;

Attendant Duties

• Acts as a mobile secure and supportive presencemonitoringthe 1st 2nd and 3rd floors for resident behaviour as well as basic structural and operational conditions as per Policies and procedures.

• Receives and interacts with residents and visitors in apleasant courteousmanner;

• Providesaccurateinformation and client-centered support to meet the needs of the residents and visitors, in accordancetoVictoria A.R.C. Policies/Procedures;

• Ensures that residents and visitors are respecting and adheringVictoria A.R.C. Policies & Procedures;

• Maintains a client focused attitude to support and interact with the residents at the ARC;

• Conscientiouslyobservesthe confidential nature of the agency's service to its residents and visitors;

• Maintains a calm and secure atmosphere in the residence through quiet unobtrusive presence;

• Conducts and monitors buildingHealth, Safety, Security and Surveillance including disposal of drug paraphernalia, removal of beverage containers and other hazardous materials.

• Provides information and feedbackregardingresident, security and facility concerns to the Manager;

• RepresentsThe Salvation Army to the public in a courteous and professionalmanner;

• Monitors access to and security of, the Victoria A.R.C.;

• Conducts regular rounds of the Victoria A.R.C. & conducts bed checks;

• Records pertinent information according to policy onappropriate logs & otherrecording systems;

• Reportsobservedmaintenance needsin accordance withagency procedures;

• Keeps an inventory of all supplies used orrequired;

• Performs room pack-outs and securely stores resident personal belongings according to policies & procedures;

• KeepsProgramDepartment storage area organized, clean and secure;

• Ensures the public areas are clean and organized to Victoria A.R.C. standards; 

• Performs light janitorial duties whenrequired;

• May train CasualSupport Workers;

Other Duties

• Must attend all staff meetings and training seminars related to agency services if requested;

• Must be prepared toparticipatein upgrading/training at the discretion of Program Manager;

• May be assigned other related duties according to agency needs at the discretion of the Residence Manager;

WORKPLACE SAFETY AND HEALTH:

Employees,volunteersand practicum students play a key role in their personal safety and health and that of their co-workers. Theyare required toknow andcomply withall safety and health rules,policiesand procedures. Theyare responsible forfollowing all safe work procedures andare responsible forrequesting help and education whenever they are not clearly informed or are unsure of a safe work procedure.Above all, employees,volunteersand practicum students are responsibleto seta good example andcooperatein all safety and health matters and initiatives. Commitment to workplace safety and health will bedemonstratedby:

• Understanding and following the Victoria A.R.C. Workplace Safety and Health Procedures, itsrulesand its regulations.

• Following all safe work procedures as set out by the Victoria A.R.C. Management and the Safe Work Procedure process.

• Caring for and wearing all Personal Protective Equipment provided by Victoria A.R.C. and as applicable to the task performed.

• To report all accidents, incidents, dangerous occurrences, unsafe acts or conditions, near-missesand work refusals to their direct reportimmediately.

• To inform their direct report of any workplace hazards that areidentified.

• To cooperate with the Victoria A.R.C. Workplace Safety and Health Committee and others involved in safety initiatives.

• Toparticipatefully in safety training and education programs.

• To protect the safety of co-workers and residents and never knowingly put co-workers or residents at risk.

The above responsibilities must be dischargedin accordance withThe Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct. 

Education and Experience Qualifications: 

• High school diploma or its equivalent, including courses and/or training related to Social Work & Counselling;

• Diploma in Office Administration or Customer Service preferred

• Training in Conflict Management, Addictions and Mental Health

• A minimum ofsix monthsrelated experience;two years preferred

• Must understand and reflect the ARC Philosophy, Standards, and Tenets;

• Mustpossesssuitable typing skills and computer literacy;

• Must be calm in busy and sometimes stressful situations;

• Must be well organized;

• Must pass Criminal Record Check;

• Must be presentable in appearancein accordance withARC standards;

• Mustpossessa valid class 5 Driver's License;

• Mustpossessand maintain an active valid Occupational First AidCertificate;

• Must have effective oral and communication skills;

• Good conflict resolution andproblem solvingskills;

• Some group facilitation experience; coaching and leadership

• Demonstrates flexibility and creativity;

• Must have the ability to understand and be sensitive to cultural differences;