Residential Worker

Position Purpose summary: 

In compliance with the Mission Statement of The Salvation ArmyHamiltonBooth Centre, to minister to those in need and other persons affected by homelessness by practicalassistancethrough a demonstration of Christian love and concern. Under the direction of the ProgramManager, the Residential Worker will provide a service to residents/clients by ensuring their safety while interacting in a positive, supportive manner, make referrals to other day staff as appropriate and to protect the property of The Salvation Army Booth Centre. 

ThisisaTemporarypart-timepositionwith16hours per weekfor aone-yearterm. Flexibility in scheduling isrequired.The work schedule isdeterminedin consultation with your supervisor andmay vary according tothe requirementsof responsibility.Applicable shifts include a ½ hour paid meal break.

Shifts:11:00p.m. to7:00a.m.,Friday toSaturday,plus allStatutory Holidays

ACCOUNTABILITIES:

Service Responsibilities

• Conduct initial screening of client seeking admission ensuring individualbehavioris of acceptable standard per Policy and Procedure manual.

• Complete client intake byassistingthe client complete the Social Services intake formand consent

• Comparebed register to computer program HIFIS near the end of your shift

• Register clients, assignbed,and providetowel and hygiene productsifrequired.

• Using discretion, depending on which shift you are working, provide meal tickets (or prepared bag lunches) according to approved procedures.

• Complete hourly security rounds of Main floor, Dining Hall,Kitchenand Dorms. Checking washrooms, stairwells, fireexitsand doors.

• Complete security rounds of exterior of the Centre, checking the parking compound, exterior fire escape hourly.

• Record activities and incidents occurring duringshiftin a factual and concise manner usingLog Bookand/or Incident Book.

• Answer telephone and provide inquirer with necessary direction.

• Maintain cleanliness of Front Desk area inside and out, including the area where the food is stored.

• Contact emergency service personnel (ambulance and police) when needed.

• Complete incident reports,statisticsand shift changebefore completingshift.

• Maintain confidentiality with regard to clients/staff and Centre’s records.

• Work closely with and carry out tasks assigned to you by your supervisor. 

• Whennecessary,call in relief workers according to procedures usingon-call list.

• Bed checks to be done according to approved procedures (nights).

• Fullyparticipatein our Harm Reduction Program which includes but is not limitedto:  providing safer supplies, kit making,education and client centeredsupport.

Organizational Responsibilities

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.

• Meet withProgramManagerfor supervision as scheduled.

• Engage in formal evaluation sessions with the ProgramManageratsix and twelve months in the first year and annually thereafter.

• Modelappropriate qualitiesfor this position –i.e.,self-motivation, punctuality, and personal hygiene.

• Commit to and sign the agency and clients’ confidentiality form.

• Attend staff meetingsofThe Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.

• Work withinthe mandateand mission of the Salvation Army.

• Represent The Salvation Army Booth Centre in a professional manner.

Perform other duties asrequired.

WORKING CONDITIONS:

• May work with potentially aggressive clients.

• Provide safe supply to the Hamilton Booth residents

EDUCATION, QUALIFICATIONS AND CERTIFICATIONS:

• Post-Secondary Education preferred and/or a combination of education and related life experience.

• Possess current WHMIS, FirstAidand CPR certificates.

• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Competent on computer equipment such as Windows, Microsoft Office, HIFIS etc.

• Demonstrates knowledge of Community-based resources.

SKILLS AND CAPABILITIES:

• Excellent oral and writtencommunicationsskills and effective interpersonal skills.

• Ability toestablishand implement goals and plans for self and clients.

• Maturity and ability to exercise sound judgement.

• Ability to work with socially disadvantaged people who may often harbor resentment and anger.

• Demonstrated ability to work both independently and under supervision.

• Ability to lift/carry up to forty pounds.

• Abilityto undergo applicablescreening and background checks successfullythat are satisfactory to The Salvation Army, in its sole discretion(i.e., The Salvation Army Abuse Registry) andprovide an original copy of a Background Check withvulnerable sectorscreening. 

• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.If you are contacted toparticipatein an interview or screening process, pleaseadviseusif you require accommodation.

We thank allapplicants,however, only those candidates to be interviewed will be contacted.

You mustadviseyour managing supervisorof yourintentionsprior tosubmittingyour application.