Intake Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:
The Transitional Housing Intake and Assessment Worker provides a safe and secure environment for clients. Provides compassion, encouragement, life skills coaching, and practical support and conducts
programs that will assist residents to successfully re-integrate into the community.
ACCOUNTABILITIES:
• To conduct all pre-admission and admission interviews
• Respond to telephone inquiries
• To supervise placement of clients in rooms
• Maintain files of all admissions, inquiries and refusals via EMHware
• To ensure that clients are adequately oriented to the Harbour Light and its program
• Calculate and collect client rent on a monthly basis
• To ensure that the room roster is maintained and updated regularly as required
• To establish and maintain a computerized client information data base

Acts as an advocate and a positive role model for the client
• Liaises with referral sources and other external community agencies as needed (e.g. Ontario Works, shelters, Ontario Housing, police in urgent situations)
• Conducts unit inspections of client units to ensure cleanliness and policies are being adhered to
• Handles the admission, orientation, evaluation of clients' understanding of rules, and discharge procedures; ensures the ongoing enforcement of policies, ensures clients participation in the program
• Serves as a representative of The Salvation Army Harbour Light Ministries, maintaining and developing relationships with community partners
• Participate in all staff meetings by attendance and participation
• Participate in regular direct supervision with immediate supervisor and implement improvement in performance as directed
• Performs other related duties as assigned

EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
• Minimum undergraduate degree from a recognized institution (in one of the human services professions), including qualification to enter a Provincially Regulated College
• Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements
• Minimum of 1-3 years of prior related experience in case management and supportive counselling, especially with people experiencing homelessness, those with substance abuse disorders, refugee claimants, and members of the 2SLGBTQ+ community
• Understanding of the continuum of addiction and concurrent disorders
• Experience and skill working with homeless individuals
• Understanding of trauma and trauma informed principles
• Knowledge of culturally competent practices
• Knowledge and experience with data management systems
• Strong work ethic, initiative and commitment to delivering positive outcomes
• Ability to organize workload using time management principles

Skills and Capabilities:
• Attention to detail, problem solving and analytical skills.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility
• Ability to work well individually as well as part of a team
• Good judgment and decision making
• Able to build rapport and make meaningful connections in a short amount of time (some knowledge of single session counselling an asset)
• Excellent verbal and written communication skills in English (A second language is an asset)

Compensation:

The target hiring range for this position is $45,045.00 to $56,316.00 with a maximum of $67,567.50.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.