Floor Counsellor - Relief

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:   

The priority of the Floor Counsellor is to ensure professional, safe and structured support to our clients in the Toronto Harbour Light Treatment program.  The Floor Counsellor will behave professionally and courteously at all times, presenting a positive impression of Toronto Harbour Light  to the clients living within the facility.  The Floor Counsellor will document accurately and appropriately all contacts with clients and ensure the safety of the environment at all times

Accountabilities:

• Responsibilities:
• Appropriately model healthy life skills and socialization to clients
• Provide support to clients in residence and ensure guidelines are followed

Written and Verbal Communication (example)

• Provide reports regarding failure to return, urine screens, bed checks in EMHware
• Reports on nightly rounds, clients overall attitude, any observations or infractions through EMHware
• Other reporting when required to document statistics or other program items

CRITICAL RELATIONSHIP MANAGEMENT

• Communicates with Program Coordinator
• Communicates with other Treatment staff, Residential Care Workers and Senior Managers when required
• Appropriately communicates with Support Services staff when necessary

GovernanceBoards and Councils: None

Internal:

• May sit on internal committees

MANAGERIAL/Technical Leadership RESPONSIBILITY:  

• Reports directly to: Program Coordinator

FINANCIAL AND MATERIALS MANAGEMENT: 

• Use or distribution of materials such as urine screens, office supplies, supplies required by treatment clients, including medications.

WORKING CONDITIONS: 

• The performance of the job requires frequent keyboarding and sitting for long periods of time. 
• Requires standing and moving around for long periods of time

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications: 

• Diploma in one of the human services professions, social services preferred
• Alternate level of education and experience may be considered

• Experience and Skilled Knowledge Requirements 

• 1+ year experience within social services field
• 1+ year experience in mental health/addiction recovery field preferred
• Experience working with diverse population, men specifically
• Experience with mental health, concurrent disorders, treatment and recovery

Skills and Capabilities:

• Excellent oral and written communication skills
• Education and experience in basic counseling skills, and knowledge of Abstinence Based Model of Treatment
• Crisis/Conflict Management Skills
• Diversity awareness and appreciation
• Strong interpersonal and teamwork skills
• First Aid/CPR Certification an asset
• WHMIS training an asset
• Proficient with Windows based computer systems, MS Word, e-mail and data entry

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.